Senior Sales Engineer - AI (WFH/Remote)

About this role

Work Setup: Remote (must be a PH-based Filipino citizen)
Must-have Qualifications:

• At least 7 years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting (preferably with contact center-related operational and/or technical experience)

• Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).

• Experience in the Conversational AI space.

• Must have project management and/or business consulting experience in the contact center industry.

• Experience in managing large and strategic accounts.

• Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.

• Strong ability to explain technical concepts to both technical and non-technical stakeholders.

• Proven track record supporting enterprise sales cycles and closing large deals.

• Excellent communication, presentation, and stakeholder management skills.

• Fluency in English (written and spoken)

• Ability to travel across India/APAC for client engagements

Responsibilities:

• Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.

• Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).

• Deliver compelling technical presentations and demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.

• Translate business requirements into AI solution architectures, collaborating with product and engineering teams.

• Respond to RFPs/RFIs with detailed technical responses and solution designs.

• Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya,

• Five9, Amazon Connect, etc.), and industry best practices.

• Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.

Originally posted on Himalayas