Senior Saas Support Lead — Remote

About this role

Our client, a fast-growing SaaS company, is seeking a highly experienced and motivated Remote Customer Support Lead to spearhead their remote customer support operations. Based anywhere within South Africa but requiring a strong connection to the team's hub in Randburg, this role is critical in defining and implementing best-in-class customer support strategies for a global user base. The ideal candidate will possess exceptional leadership skills, a deep understanding of customer support best p…