Senior Revenue Operations Manager

About this role

A note from Kyle Sherman https://www.linkedin.com/in/kylesherman/, Founder and CEO: We're not a lifestyle company, and we're not an early startup that could be gone in two years. We're profitable, everyone here owns equity, and we're going from tens of millions in revenue to hundreds of millions with as few people as possible. That means every person here directs AI agents the way a great Michelin-star chef runs a kitchen: high taste, high standards, and nothing leaves the pass that isn't right. It's hard, the fun kind of hard, and I'm looking for people who feel the same way.

THE ROLE

We're hiring a Senior Revenue Operations Manager to own the systems, data, and processes that run Flowhub's go-to-market engine, from first touch through billing and commissions. You'll be the operating partner to Sales, Marketing, Customer Success, Onboarding, Finance and Billing Engineering, and the person leadership trusts for the number.

This is a builder's job with a leader's scope. You'll run production Salesforce, territories and comp, keep the pipeline honest, and build Claude skills, scheduled agents, and MCP-connected workflows so a lean team does the work of a much larger one. You'll manage a RevOps specialist and present the RevOps section of the weekly Demand & Pipeline Operating Review, with a diagnosis, a recommendation, an owner, and a deadline for every issue.

You'll report to Royce Luque https://www.linkedin.com/in/royce-luque-5bb45553, VP of Sales, and work on-site at our Coconut Grove HQ in Miami, in the office with the sales team.

🚀 WHAT YOU'LL OWN (ARCHITECT IT, MEASURE IT, AUTOMATE IT)

- CRM architecture and governance. Production Salesforce end-to-end: the object model, account hierarchy (multi-tier parent and child orgs included), validation rules, how automation gets approved, API usage, and the product catalog.

- Territories and prospecting. Named-account territories, lead routing and round robin, and the Prospecting Stage framework that keeps Sales and Marketing aligned. You'll size the addressable market from license data in BigQuery and load it into Salesforce with tiering and rep balancing.

- Pipeline and forecasting. Opportunity stages and gates, tight hygiene, and the forecast, quota, and attainment dashboards the team runs on.

- The number. MRR, payments (POB) revenue, customer tiering, and pipeline analytics across Salesforce, BigQuery, and our billing platform.

- The sales-to-billing handoff. Work with Billing Engineering and Finance on our in-house billing platform: activation events, contract reconciliation, invoice remediation, credits, and location changes. A failed sync gets traced to its root cause and fixed at the source, not one record at a time.

- Compensation operations. Monthly commissions and attainment, calculated and confirmed, and the move to an in-house commission platform.

- Pricing and deal desk. Pricing structures, discount and quote approval workflows, and new SKU launches.

- The GTM stack and help desk. Outreach, PandaDoc, Gong, Dialpad, Intercom, Snitcher, and the tools around them, plus the RevOps help desk in Linear: access requests, rep issues, and data fixes.

- AI-enabled operations. Claude skills, scheduled agents, and MCP-connected workflows for daily sales summaries, pipeline updates, data loads, and system health checks, with a RevOps knowledge base kept current so the team and its AI tools can work from it.

- The team. Manage and develop a RevOps specialist, set priorities, keep RevOps work visible to leadership, and hire as the function grows.

💚 YOU'LL PROBABLY LOVE THIS ROLE IF:

- You're the person people trust for the number. When leadership asks what moved in pipeline this week, you already know, and you can show the query.

- You build systems, not workarounds. A sync failure is a root cause to find, never a record to patch.

- AI is already part of how you work. You've built your own agents, skills, or scripts, and they took hours of manual ops work off someone's plate.

- You like being in the room with sales. You'd rather sit with the reps and hear where the process breaks than read about it in a ticket.

- Messy requests give you energy. You turn a vague ask into a clear spec, a runbook, and a change that goes live, with documentation others can follow.

- You want to lead. Developing a specialist and hiring as the function grows sounds like the next step you've been working toward.

🚩 THIS ROLE PROBABLY ISN'T FOR YOU IF:

- You want to stay a Salesforce admin. Admin skills matter here, but the job is the architecture, the reporting, and the decisions behind them.

- You'd rather hand the analysis to someone else. You'll write the SQL and own the number yourself.

- You prefer a quiet back office. You'll present to executives every week and push back with evidence when you need to.

- A finished playbook is a must. Parts of the operating model are still being written, and you'll be the one writing them.

- Remote is non-negotiable for you. This is a Coconut Grove role, in the office with the sales team.

🎯 IDEAL BACKGROUND (NOT A CHECKLIST)

- Extensive experience in Revenue Operations, Sales Operations, or Business Systems at a B2B SaaS company, including two or more years owning a production Salesforce org.

- Deep Salesforce admin skills: flows, validation rules, page layouts, permissions, data loads, and sandbox-to-prod change management.

- Strong SQL. You write SOQL and query a warehouse (BigQuery or similar) to build reporting and reconcile systems.

- Experience running commissions, quota and attainment, and territory or account assignment.

- A habit of turning loose requests into clear specs, runbooks, and finished changes.

- A clear communicator who can present a diagnosis and recommendation to executives and push back with data.

- Bonus if you bring it. Building with AI agents, LLM skills (Claude included), MCP integrations, or Python; hands-on time in…