Senior Revenue Analyst, Customer Success

About this role

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We are seeking a data-driven Senior Revenue Analyst to lead the financial analysis of our customer lifecycle. Your mission is to provide deep visibility into why customers stay, why they grow, and why they leave. You will own the reporting and forecasting for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), serving as the strategic advisor to our Customer Success leadership.

What You'll Do:

Retention & Churn Analytics

• Metric Ownership: Own the calculation and reporting of core retention metrics, including Customer Churn, Gross Revenue Retention (GRR), and Net Revenue Retention (NRR).

• Cohort Analysis: Build and maintain monthly/quarterly cohort models to track how different customer segments (by size, industry, or product) perform over time.

• Churn Root-Cause Analysis: Partner with the CS & Product Growth team to categorize churn drivers and quantify the financial impact of specific product gaps or service issues.

Revenue Growth & Expansion

• Expansion Modeling: Analyze upsell and cross-sell trends to help CS & Product Growth leadership identify "white space" opportunities within the existing customer base.

• Unit Economics: Calculate and track Customer Lifetime Value (LTV) and the LTV:CAC ratio to ensure sustainable growth.

• Downsell/Contraction Monitoring: Identify early warning signs of "at-risk" customers by analyzing usage data and billing trends.

Strategic Planning & Forecasting

• Rolling Forecasts: Develop and maintain the renewals forecast, incorporating probability-weighted pipelines and historical churn rates.

• Board Reporting: Prepare materials for Board of Directors meetings and quarterly business reviews (QBRs) regarding revenue health.

• Incentive Alignment: Analyze the impact of CS compensation plans on retention outcomes to ensure financial goals align with team behavior.

Cross-Functional Partnership

• Act as the primary Finance liaison for the Chief Customer Officer and VPs of Customer Success and Product Growth.

• Collaborate cross-functionally to support monthly and quarterly readouts of revenue retention performance.

Who You Are:

• A highly collaborative and detail-oriented professional with 5-7 years of experience in a Finance, Accounting, or similar analytical role.

• Adept with revenue planning systems and possess strong foundational knowledge of profit and loss statements.

• Experience building and managing high-volume financial models, with a focus on detailed cohort analysis that focuses on revenue retention.

• Proficient with Microsoft Excel and skilled in data analysis and financial modeling.

• Familiar with Salesforce or similar CRM systems.

• Excited about leveraging technology to drive efficiency and accuracy. You have the ability to use AI to build predictive models for revenue forecasting and are keen to explore and utilize new tools to enhance your work.

**This position is a hybrid schedule, 2 days per week in the Waltham, MA office.**

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees
$80,400—$100,500 USD

Why You’ll Love…