Senior Resource & Client Delivery Manager - Centre of Excellence

About this role

Aspire Software is looking for an experienced Senior Resource & Client Delivery Manager to join our Centre of Excellence in Lebanon.
About Aspire Software
Aspire Software operates and manages wholly owned software companies that provide mission-critical solutions across multiple vertical markets. Through a decentralized operating model and the adoption of industry best practices, Aspire helps its portfolio companies accelerate growth, improve operational performance, and continuously modernize their products and organizations.
As part of our continued expansion and AI transformation journey, we are strengthening our Centre of Excellence in Lebanon. We are looking for an experienced resource management leader with a strong background in technology, excellent people skills, and significant experience working with international stakeholders and clients.
The Opportunity
The Senior Resource & Client Delivery Manager will play a critical role in ensuring that Aspire has the right people, with the right skills, working on the right priorities at the right time.
The role will be responsible for the strategic planning, allocation, development, and performance of technology resources supporting Aspire's portfolio companies globally.
You will act as a trusted advisor to business and technology leaders, balancing business demand, resource capacity, employee development, utilization, and delivery requirements across multiple companies and geographies.
This role requires someone who can combine strategic resource planning, strong people leadership, client relationship management, operational discipline, and a solid understanding of technology and AI environments.
Core Responsibilities
Strategic Resource Planning & Deployment

• Own the planning and allocation of technology resources across Aspire's portfolio companies based on business priorities, skills, experience, availability, and development objectives.

• Ensure resources are deployed effectively across projects and businesses, balancing client demand, utilization, workload, and capacity.

• Maintain visibility into current and future resource requirements and develop forward-looking capacity and staffing plans.

• Proactively identify resource gaps, excess capacity, upcoming demand, and potential delivery risks.

• Facilitate resource sharing across business units to maximize utilization and ensure critical projects have access to the appropriate capabilities.

• Support onboarding, transitions, reallocations, and offboarding of resources while minimizing disruption to the business.
International Client & Stakeholder Management

• Act as the primary point of contact between Centre of Excellence resources and Aspire's international portfolio companies.

• Build trusted relationships with Managing Directors, CTOs, technology leaders, product leaders, and other senior stakeholders.

• Develop a strong understanding of each company's strategy, technology environment, projects, priorities, and future resource requirements.

• Regularly engage with internal clients to assess resource performance, delivery quality, satisfaction, and evolving needs.

• Proactively manage and de-escalate concerns related to performance, capacity, communication, delivery, or resource allocation.

• Negotiate priorities and resource allocation when demand exceeds available capacity.

• Communicate difficult resourcing decisions clearly and professionally while maintaining strong stakeholder relationships.
People Management & Talent Development

• Maintain a strong understanding of each resource's technical capabilities, experience, strengths, career objectives, and development opportunities.

• Match resources with assignments that balance business needs with professional development and career progression.

• Conduct regular performance and engagement follow-ups with Centre of Excellence resources.

• Provide coaching, feedback, and support to help employees improve their performance and develop professionally.

• Identify performance concerns early and coordinate appropriate improvement actions with relevant leaders.

• Support succession planning and retention of high-performing and high-potential talent.

• Promote a collaborative, accountable, and high-performance culture across the Centre of Excellence.
Utilization, Capacity & Performance Management

• Monitor utilization, workload, capacity, resource availability, and other key resource management KPIs.

• Analyze resourcing data and translate findings into actionable recommendations for leadership.

• Develop action plans to improve utilization, workload balance, capacity management, and resource effectiveness.

• Identify resources that are underutilized or overloaded and proactively rebalance workloads.

• Provide regular reporting and insights on resource demand, capacity, utilization, performance, and upcoming requirements.

• Use data to support workforce planning and resource investment decisions.
Technology & AI Capability Development

• Maintain a high-level understanding of the technology, software development, AI, and automation initiatives being delivered across Aspire.

• Understand the capabilities required across areas such as software engineering, AI engineering, data, QA, DevOps, product, and automation.

• Ensure resource skills remain aligned with Aspire's evolving technology and AI priorities.

• Identify capability gaps and work with leadership to determine whether they should be addressed through recruitment, training, or internal development.

• Organize and support technical training, workshops, seminars, certifications, and knowledge-sharing initiatives.

• Promote continuous learning and adoption of emerging AI technologies, development tools, and engineering best practices.
Recruitment & Workforce Planning

• Partner with leadership and recruitment teams to forecast future talent requirements.

• Participate in identifying, interviewing, and selecting technology and AI talent.

• Help…