Senior Remote Customer Support Leader
Placements24 · Midrand, North Johannesburg · 2026-10-26
About this role
Placements24 is seeking a Senior Remote Customer Support Specialist to join a global tech firm’s virtual team. You will resolve complex issues, mentor junior staff, and contribute to knowledge base improvements in a fully remote setting from your home office in Midrand, Gauteng, ZA. A mix of channels, strict SLAs, and collaboration with product and engineering teams are expected. The role emphasizes customer-centric service, proactive problem solving, and documenting processes for continuous J-…
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