Senior Project Manager

About this role

A Senior Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and QA to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She fosters and grows project management talent and helps to develop processes, documentation, standardization and tools. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced.

You Will

• Manages day to day activities in the Delivery Department to ensure projects meet organizational goals and requirements.

• Promotes the Agile values and principles.

• Analyzes the state of the Agile teams within the responsible projects to determine needs and opportunities for improvement of Agile practice.

• Support on establishing effective Agile governance approaches - such as ticket descriptions, metrics, dashboards and reporting.

• Manages projects and resources in charge.

• Supports leadership for PMs to manage all phases of program to success, including initiation, planning, definition, design, development, testing and deployment cycles.

• Drives weekly releases for vertical and/or horizontal; review and prioritization of work and resource planning.

• Coordinates with Development and QA teams and communicates with all impacted Stakeholders.

• Collaborates with IT technical teams to ensure successful delivery of projects.

• Ensures all projects stay in scope and on schedule.

• Partners with our AP team to drive cohesion around the customer experience and partner retention.

• Supports Agency Partnership Director and New Business Development team to engage and win prospective clients.

• Supports discipline leadership and guidance to the Delivery Department team, setting standards and working to ensure the overall success of this group within the organization.

• Adheres to and advises on the company wide operating metric targets with the Group Delivery Director.

• Responsible for ensuring its teams are developing and executing against detailed project plans, including overall budget allocations, schedule roll-ups of all projects, critical path and risk assessment.

• Works with team leads and Program Manager to develop process and documentation standards for team to follow with the end goal of top-efficiency and quality.

• Works with Group Delivery Director to align appropriate team members against suitable assignments, considering business needs and individual Career Paths.

• Contributes to professional development plan of the Project Managers, through mentoring, coaching and training as per request from the Program Manager.

• Evaluates teamwork, initiative, work ethic, values adherence.

• Motivates people, works and leads in a team environment.

• Ensures effective communication and promotes a sense of participation and involvement.

• Recruits best industry talent and provides an environment for the development of key talent and continuous improvement.

You Have

• Desirable: Master’s degree in management, project management, business, or related field; many obtain master's degree or post-bachelor's certificate and professional credentials or equivalent strong experience as Project Manager in exact areas of expertise required for Critical Mass (Digital Agencies projects, Web development project, SCRUM/Agile Software projects).

• 5+ years of experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, maintenance.

• A track record for successfully managing a discipline or large programs.

• A mastery of Project Management Methodologies, PMI Process Groups, AGILE Development and Risk Management.

• Expert experience in project finance, pipeline planning, forecasting, road mapping and leadership.

• Resource management within the Solution Delivery team including balancing priorities, timelines, mix and casting while understanding and supporting the objectives and motivations of every discipline.

• Proven ability to successfully manage multiple stakeholders.

• Proven ability to work on large scale digital projects.

• Proven ability to develop and implement processes to ensure high-quality deliverables for the client.

• Proven acumen negotiation skills and proven ability to interact with Senior-level employees.

• Presents him/herself in a polished, professional way. Very high degree of personal professionalism.

• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.

• Mastery of collaboration and issue tracking tools such as Box, Jira, Confluence.

• PMP designation, SCRUM Master, Six Sigma desired.

• Previous experience working within an agency environment.

• Ideally Intermediate English Proficiency (B2 reading, writing, and conversation).

What We Offer