Senior Program Manager, CIAM

About this role

Lead complex transformation programs shaping the future of identity, access, and digital banking capabilities.

The Role

Capco is looking for a Senior Program Manager with deep expertise in Banking & Payments to lead strategic transformation initiatives focused on Customer Identity and Access Management (CIAM). This role will partner with senior stakeholders to define operating models, deliver product roadmaps, and drive enterprise-wide program execution across complex banking environments.

You’ll work closely with product, technology, and business teams to assess capabilities, align strategic priorities, and deliver scalable customer identity solutions that support digital transformation objectives.

What You’ll Do

• Lead the delivery of enterprise-scale CIAM programs within banking and payments environments

• Define and execute product roadmaps and target operating models aligned to strategic business objectives

• Conduct capability assessments and identify opportunities to improve customer identity and access management maturity

• Manage cross-functional program delivery across business, product, and technology stakeholders

• Provide strategic consulting support to clients navigating large-scale transformation initiatives

What We’re Looking For

• 10-12+ years of experience in program management, consulting, or transformation delivery roles

• Must have proven experience delivering CIAM-related programs, products, or transformation initiatives

• Strong understanding of banking operations, digital transformation, and payments ecosystems

• Experience developing product strategies, operating models, and implementation roadmaps

• Excellent stakeholder management, communication, and leadership skills across complex organizations

Bonus Points For

• Experience working within large financial institutions or Tier 1 banks

• Familiarity with identity platforms, authentication frameworks, or digital security programs

• Experience managing enterprise transformation programs in agile or hybrid delivery environments

• Consulting experience within financial services or banking transformation engagements

• Exposure to regulatory, risk, or compliance considerations within banking

Why Join Capco

• Deliver high-impact transformation solutions for leading financial institutions

• Work in a collaborative, flat, and entrepreneurial consulting culture

• Access continuous learning, professional development, and industry certifications