Senior Program Manager, Business Transformation

About this role

<h3><strong>Your Impact</strong></h3> <p>As a Senior Program Manager within the Business Transformation team, you will serve as an organizational connector and accelerator across DISCO's enterprise. You will directly champion and operationalize our Go-to-Market (GTM) Strategic Initiatives — turning high-level corporate strategies into measurable, revenue-generating reality.</p> <p>From initial discovery to final business adoption, you will partner directly with cross-functional business owners to orchestrate the execution of complex, high-visibility transformations. You will deliver program materials—including comprehensive Project Charters, Change Management roadmaps, and detailed future-state process designs—that empower business teams to scale efficiently. Acting as a trusted operational advisor, you will equip executive sponsors with clear risk mitigations and business-impact metrics, seamlessly guiding senior leadership through critical decision-making processes that secure DISCO's long-term vision.</p> <h3><strong>What You'll Do</strong></h3> <ul> <li><strong>Drive Project & Program Management Strategy:</strong> Manage the end-to-end approach, process, and lifecycle for complex, transformational initiatives; align project workstreams, manage resources, and resolve cross-functional dependencies.</li> <li><strong>Lead End-to-End Project Execution:</strong> Own project scope, timelines, schedules, and budgets from discovery through design, build, roll-out, and official close, ensuring that critical business outcomes and intended ROI are achieved.</li> <li><strong>Develop Change Management Strategies:</strong> Create comprehensive change management strategies and actionable plans (including Impact Analyses, Stakeholder Analyses, Communication Plans, and Training Plans) to drive overall organizational readiness and adoption of new systems or workflows.</li> <li><strong>Re-Engineer & Map Business Processes:</strong> Map current-state (As-Is) and design optimized future-state (To-Be) business processes, identifying structural gaps, removing inefficiencies, and gathering technical business requirements.</li> <li><strong>Develop and Track Performance Metrics:</strong> Build, track, and monitor project-specific KPIs to objectively measure business performance, execution health, and long-term value creation.</li> <li><strong>Foster Cross-Functional Collaboration:</strong> Build trusted partnerships with Executive Stakeholders and leadership teams across DISCO (including Sales, Marketing, Customer Success, and IT) to facilitate alignment, streamline communication, and lead executive decision-making.</li> </ul> <h3><strong>Who You Are</strong></h3> <ul> <li><strong>Experienced Program Leader:</strong> You bring 5+ years of dedicated experience managing complex, cross-functional business programs and projects.</li> <li><strong>Change and Process Specialist:</strong> You possess hands-on experience in process management and of designing change management strategies tied to project rollouts.</li> <li><strong>Exceptional Communicator and Influencer:</strong> You possess clear, concise verbal and written communication skills with the professional presence required to partner with, present to, and advise senior executive stakeholders.</li> <li><strong>Ambiguity Navigator:</strong> You are highly self-motivated, proactive, and exceptionally comfortable navigating and bringing order to ambiguous or rapidly evolving environments.</li> <li><strong>Analytical Thinker:</strong> You possess strong organizational, critical thinking, and problem-solving skills, with a proven ability to use data-driven insights to uncover root causes and design scalable solutions.</li> </ul> <h3><strong>Even Better If You Have…</strong></h3> <ul> <li><strong>Process Excellence Credentials:</strong> Lean or Continuous Improvement (CI) certification.</li> <li><strong>Change Management Credentials</strong>: Prosci Change Management Certification</li> <li><strong>Go-To-Market Domain Expertise:</strong> Direct specialized knowledge or previous experience supporting GTM functions.</li> <li><strong>High-Impact Facilitation Skills:</strong> Advanced presentation-building capabilities (Google Slides) and mastery in structuring complex executive choices to drive swift consensus.</li> </ul> <p><strong><strong data-stringify-type="bold">Authorization to Work in the U.S.:</strong> </strong>Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.</p> <hr> <h3><strong>Perks of DISCO </strong></h3> <ul> <li>Open, inclusive, and fun environment</li> <li>Benefits, including medical, dental and vision insurance, as well as 401(k) </li> <li>Competitive salary plus RSUs</li> <li>Flexible PTO </li> <li>Opportunity to be a part of a company that is revolutionizing the legal industry</li> <li>Growth opportunities throughout the company</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="title">NYC Pay Range</div><div…