Senior Professional Services Engineer (US - PST)

About this role

<p><span style="font-size: 10pt;"><strong>🧠 About Cortex</strong></span><br><span style="font-size: 10pt;">Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one. </span></p> <p><span style="font-size: 10pt;">Our customers – from startups to Fortune 100 enterprises  – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building.</span></p> <p><span style="font-size: 10pt;"><strong>📍Location</strong></span><br><span style="font-size: 10pt;">We’re <a href="https://www.cortex.io/post/building-cortex-as-a-remote-first-company">fully remote</a> and typically welcome candidates from anywhere in the US. However, for this specific position, we are ideally looking for candidates located in the AMER Pacific Time Zone due to a portion of the book of business being located in ANZ/APAC regions.</span></p> <p><span style="font-size: 10pt;"><strong>🤝 The Team</strong></span><br><span style="font-size: 10pt;">Our team is ~80 people building something developers actually want to use. We recently raised a $60M Series C led by Scale Ventures (alongside Sequoia and IVP). We're focused on making engineering teams more effective. You can read more about our latest funding round<a href="https://www.cortex.io/post/announcing-series-c"> here</a>.</span></p> <p><span style="font-size: 10pt;"><strong>💼 The Role</strong></span><br><span style="font-size: 10pt;">As a Senior Professional Services Engineer, you will act as a hands-on technical consultant, owning customer engagements end to end, from kickoff through delivery and handover. Your focus is helping customers successfully design, implement, and scale their Cortex setup through a consultative, hands-on-driven approach.</span></p> <p><span style="font-size: 10pt;">You’ll work closely with customers to understand their engineering ecosystem, data models, and how their organization structures its Engineering Operations System. This role is ideal for someone who enjoys being close to customers, solving real technical problems, and translating complex systems into practical solutions.</span></p> <p><span style="font-size: 10pt;">You’ll collaborate with a wide range of stakeholders, from engineers and platform teams to Product Managers, Engineering Leadership, and CTOs.</span></p> <h2><span style="font-size: 10pt;"><strong>🛠️ What You’ll Do</strong></span></h2> <h2><span style="font-size: 10pt;"><strong>Customer Engagement & Delivery</strong></span></h2> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead end-to-end delivery of Cortex Onboarding & Implementation packages, from kickoff through handover, via structured enablement workshops and tailored customer engagements</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback </span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Technical Implementation</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo)</span></li> </ul> <h3><span style="font-size: 10pt;"><strong>Content & Enablement</strong></span></h3> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Create customer-facing learning guides, walkthroughs, and best-practice documentation</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Contribute internal content on advanced technical use cases and implementation patterns</span></li> </ul> <h2><span style="font-size: 10pt;"><strong>✔️What We’re Looking For</strong></span></h2> <h2><span…