Senior Professional Services Engineer (Day Shift)

About this role

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

The Senior Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes consulting, implementing, configuring, and optimizing NiCE applications, such as CXone, CRM integrations, AI-driven applications and other digital solutions for enterprise contact centres. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions, whilst mentoring junior NiCE staff.

How will you make an impact?

Technical Implementation:

• Lead complex implementations from pilot to full deployment, ensuring scalable, high performing CX and AI solutions for enterprise customers.

• Configure, program, and develop NICE solutions, including ACD, IVR, ASR, AI, NLU, , CRM integrations and in some cases, programming as required.

• Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.

• Maintain Senior level expertise and currency in industry leading contact center technologies.

Project Management:

• Collaborate with project managers to design and oversee end-to-end project rollouts.