Senior Product Operations Manager, AI & Systems

About this role

To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles here.

We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.

If you are an Internal Candidate, please apply via our Internal Job Board.

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Guild is hiring a Senior Product Operations Manager, AI & Systems, reporting to the VP of Product. We're looking for someone energized by building and refining operational systems, strengthening AI-enabled workflows, spotting and removing friction, and setting and communicating clear operational standards that help our product organization move faster. The ideal candidate is a systems-minded operator with a passion for AI, a knack for turning ideas into scalable solutions, strong communication instincts, and a data-driven approach to solving problems. If that sounds like you, read on!

What You'll Do

• Operational System Design: Build and refine the operational systems, tools, and AI-enabled workflows that make Guild's Product & Engineering teams more effective at delivering our products.

• AI Prototyping & Automation: Prototype and test AI and automation solutions, validating their effectiveness before broader rollout to streamline operations and accelerate product development.

• Workflow Optimization: Audit R&D processes to surface friction and map system dependencies, then implement scalable improvements and establish clear operational standards.

• Roadmap & Operational Communications: Own clear, consistent communication of roadmap updates, process changes, and operational standards across the product organization — ensuring stakeholders at every level know what's changing, why, and what it means for them.

• Tool Evaluation & Collaboration: Identify tooling gaps, run vendor conversations, and partner cross-functionally to select the right solutions.

• Cross-Functional Coordination: Drive alignment across Product, Engineering, GTM, and Operations teams so priorities are shared and execution is seamless.

• Implementation & Impact Measurement: Lead rollout of process improvements, document them well, and measure their impact to validate success and fuel continuous improvement.

What You'll Bring

• Experience: 5+ years in Product Operations, Engineering Operations, or a similar role. A prior background in either product management or engineering is desirable, but not necessary.

• Communication: Strong written and verbal communication skills, with demonstrated ability to communicate roadmaps, priorities, and process changes clearly to both technical and non-technical audiences.

• AI & Workflow Automation: Hands-on skill applying AI tools to prototype or automate workflows.

• Operational Systems: A track record of building or improving operational systems for technical teams.

• Tooling Ecosystems: Experience evaluating and implementing tooling ecosystems effectively.

• Technical Fluency: Working knowledge of technical concepts and tools.

We are committed to equal pay…