Senior Product Manager - Servicing

About this role

Senior Product Manager - Servicing (US Remote)
Why this Role Matters:
The Senior Product Manager - Servicing will own the product experience across Greenbox Capital’s servicing ecosystem, including both the tools used by internal team members and the experiences used by our customers.
This role is responsible for understanding business problems, customer needs, operational workflows, and team-member pain points, then translating those insights into scalable product solutions that improve efficiency, usability, and business outcomes.
You will serve as the architect of business impact, defining the problems we should solve, shaping the future-state experience, establishing requirements and success measures, and partnering closely with Technology to bring those solutions to life.
Salesforce is currently a key internal platform supporting servicing and may expand into additional areas of the business over time. While Salesforce experience is valuable, this is not a Salesforce administrator or technical architecture role. We are looking for a strong product leader who knows how to solve business problems from both the customer and team-member perspective.
In addition to owning the servicing experience, this role will support other strategic initiatives across the company through Greenbox Capital’s product pod structure.
This role reports to the Chief Operating Officer and works closely with Technology, Operations, Underwriting, Risk, Sales, Data, and other business teams.
What Success Looks Like:
Here’s how your time might break down (actual time can shift depending on business needs):

• Servicing Product & Experience Ownership - Owning the roadmap and experience across customer-facing servicing capabilities and internal team-member tools

• Product Discovery & Delivery - Identifying the right problems to solve and moving initiatives from discovery through development, launch, and iteration

• Business Process & Workflow Optimization - Redesigning workflows, reducing friction, and identifying opportunities to simplify, automate, or improve how work gets done

• Cross-Functional Product Leadership - Partnering across Product, Technology, Operations, Underwriting, Risk, Sales, and Data to solve high-priority business problems

• Product Adoption & Business Impact - Ensuring new capabilities are adopted, used effectively, and produce measurable improvements in customer and business outcomes

How you’ll be measured:
Servicing Product & Experience Ownership:

• Own and evolve the product roadmap for Greenbox Capital’s servicing experience

• Develop a deep understanding of customer journeys, team-member workflows, operational challenges, and business needs

• Define product priorities based on customer value, operational impact, business outcomes, effort, and strategic importance

• Design future-state experiences and workflows that simplify processes and improve outcomes

• Ensure internal tools and customer-facing experiences work cohesively across the servicing lifecycle

Product Discovery & Delivery:

• Lead product initiatives from problem identification and discovery through launch and iteration

• Conduct discovery with customers, team members, and business stakeholders to understand root problems before defining solutions

• Translate complex business needs into clear product requirements, user stories, acceptance criteria, and measures of success

• Maintain backlog clarity and establish thoughtful prioritization across competing initiatives

• Partner closely with Technology throughout development, QA, release readiness, and implementation

• Evaluate product performance after launch and drive continuous improvement based on data and user feedback

Business Process & Workflow Optimization:

• Identify friction, unnecessary complexity, manual work, and breakdowns within servicing and operational workflows

• Determine when processes should be redesigned, simplified, automated, or enabled through technology

• Design scalable future-state workflows in partnership with business and Technology stakeholders

• Identify opportunities to improve or expand the use of Salesforce and other platforms

• Ensure new solutions integrate effectively with existing systems, data, and operational processes

• Balance immediate business needs with longer-term scalability

Cross-Functional Product Leadership:

• Partner with Operations, Underwriting, Risk, Sales, Technology, Data, and other teams to solve priority business problems

• Support strategic initiatives outside the core servicing roadmap through Greenbox Capital’s product pod structure

• Create alignment around problem definition, requirements, priorities, trade-offs, and success measures

• Communicate product direction and decisions clearly to technical and non-technical stakeholders

• Challenge assumptions and help teams distinguish between symptoms, root causes, and the right solution

Product Adoption & Business Impact:

• Define clear success measures for major product initiatives

• Monitor adoption, workflow utilization, customer experience, operational performance, and relevant business outcomes

• Partner with stakeholders on UAT, training, documentation, release communication, and change adoption

• Identify where released capabilities are not producing the intended outcomes and determine what needs to change

• Continuously improve the product based on user behavior, feedback, operational data, and business performance

You’re a Strong Fit if You:

• Think about product through the lens of the customer, the team member, and the business outcome

• Naturally seek to understand the problem before jumping to a solution

• Can take messy, ambiguous business challenges and turn them into structured product opportunities

• Understand how operational workflows, technology, data, and customer experience intersect

• Know how to distinguish between improving an existing process and designing a better future-state process

• Can translate…