Senior Product Manager Growth & Retention

About this role

Build the entire product function from scratch as the inaugural Product Manager for a mature digital entertainment platform. Lead retention and UX overhauls with complete roadmap autonomy.

Why you should apply: -First dedicated product hire; build frameworks from scratch rather than inheriting existing playbooks. -High ownership seat to set your own product roadmap, vision, and success metrics. -Direct impact on retention, churn reduction, and core UX for a regional platform.

What you will do: -Diagnose UX gaps and overhaul web and mobile customer journeys. Lead cross-functional alignment and manage outsourced tech partners. -Analyze user behavior insights to optimize retention, engagement, and reward mechanics. -Own end-to-end web and mobile journeys to improve conversion and core usability. -Build engagement roadmaps featuring gamification, gameplay mechanics, and ecosystem expansion. -Collaborate cross-functionally with CRM, Design, IT, and Operations to launch key initiatives. -Lead platform integrations and coordinate directly with third-party tech and design partners. -Report progress, business recommendations, and product roadmaps clearly to commercial leadership.

Experience you need: -3 to 5+ years blending growth expertise with strong product design and UX vision. -Analytical mindset with proven experience interpreting product, campaign, and user data. -Self-directed operator comfortable working with high autonomy without structured onboarding paths. -Demonstrated history of execution across digital platforms, web, and mobile ecosystems.

Nice to have / Bonus: -Background in high-engagement consumer platforms, e-commerce, or digital entertainment verticals. -Familiarity with gamification models, A/B testing, CRM tools, or practical AI application.

About you: -Commercially driven Product Manager looking for direct impact rather than classic tech governance. -Hands-on strategist excited to fix UX gaps and build new retention frameworks. -Proactive problem solver comfortable leading vendor relationships and driving execution independently.

The company: -Established regional digital entertainment platform with over 12 years of operating history. -Maintains a strong, loyal user base across multiple markets in Southeast Asia. -Commercially focused environment emphasizing rapid user retention, growth, and continuous engagement.

Work Arrangement / Benefits: -Kuala Lumpur base; office-based 5 days weekly