Senior Product Manager - Fundraising / Non Profits

About this role

About Nexcess
Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.
The Senior Product Manager – Digital Software will lead product strategy and development for the company's fundraising and donation products, serving nonprofits, charities, faith organizations, schools, and other mission-driven organizations.
This role is responsible for product strategy, roadmap development, prioritization, product performance, and client experience within the assigned portfolio. The position requires a strong understanding of digital fundraising, online payments, donor experiences, and the operational needs of organizations that rely on fundraising technology.
The Senior Product Manager will use client insights, market information, product data, and business objectives to inform product decisions and recommendations. Company-level AI strategy and broader software portfolio strategy remain under the direction of the VP of Product, with the Senior Product Manager contributing relevant client, market, and domain expertise.
The role works closely with Engineering, Design, Marketing, Sales, Client Success, Support, Finance, Legal, Compliance, Security, payment providers, technology partners, and other stakeholders. The Senior Product Manager is expected to lead cross-functional initiatives through influence and make product decisions within established priorities, delegated authority, company policies, and applicable governance processes.
Compensation: The compensation range for this position is between $125k-$170k in the US and £95k-£150k in the UK depending on location and experience.
Responsibilities
Product Strategy and Management

• Develop and maintain product strategy for assigned fundraising and donation products based on client needs, market conditions, product performance, business objectives, and available resources.

• Develop and maintain product roadmaps that establish priorities, dependencies, trade-offs, investments, and expected outcomes.

• Define and prioritize product features, capabilities, packaging, service offerings, and client experiences within established business and approval processes.

• Evaluate competitive and market developments and incorporate relevant insights into product recommendations.

• Manage product lifecycle activities, including enhancements, supported versions, deprecations, client transitions, and data migration considerations.

• Identify and communicate product risks, dependencies, resource requirements, and potential client or business impacts.

Fundraising and Donor Experience

• Develop and maintain working knowledge of the digital fundraising lifecycle, including donation forms, one-time and recurring giving, donor accounts, acknowledgements, and donor engagement.

• Guide product requirements for fundraising capabilities such as campaigns, appeals, peer-to-peer fundraising, events, pledges, tribute giving, matching gifts, and designated funds.

• Improve the recurring giving experience, including subscription management, donor self-service, payment recovery, and retention.

• Partner with appropriate internal subject-matter experts to identify product requirements related to charitable receipting, tax documentation, privacy, consent, data retention, accessibility, and other applicable requirements.

• Ensure product requirements appropriately address donor data, reporting, exports, and authorized access in collaboration with Legal, Compliance, Security, Finance, and other relevant stakeholders.

• Define reporting and analytics requirements that support client decision-making and organizational needs.

Payments, Trust, and Security

• Define and prioritize product requirements for payment methods, payment providers, recurring payments, refunds, disputes, chargebacks, and related client experiences.

• Partner with Engineering, Security, payment providers, and other appropriate stakeholders to support payment reliability, fraud prevention, data protection, and security requirements.

• Consider applicable payment, privacy, accessibility, and security requirements when developing product plans and recommendations.

• Escalate legal, regulatory, security, privacy, compliance, or other specialized matters to the appropriate internal subject-matter experts.

• Support product planning for periods of increased fundraising activity and client demand.

Commercial Product Performance

• Develop product priorities that support approved client and business objectives, which may include adoption, conversion, retention, expansion, revenue, margin, and other relevant measures.

• Develop business cases and investment recommendations that consider client value, market opportunity, anticipated business impact, costs, resources, risks, and strategic alignment.

• Provide product input into pricing, packaging, monetization, and go-to-market decisions within established approval processes.

• Partner with Marketing, Sales, Client Success, and other teams on product positioning, launches, adoption, and client growth.

Product Development and Innovation

• Identify client needs, market opportunities, and potential product enhancements or new capabilities.

• Lead client discovery, validation, prototyping, and experimentation activities with relevant client and user groups.

• Define and prioritize initial product scope and establish measurable success criteria.

• Balance client value, product quality, technical feasibility, resources, risks, timing, and business objectives throughout the product development lifecycle.

• Coordinate product launches and evaluate results…