Senior Product Manager, Carrier Capabilities

About this role

About Shippo

At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a remote-first and globally distributed team, we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

How we will deliver success together:

Carrier integrations are a critical growth lever for Shippo. To scale our carrier network with higher quality, lower cost, and faster delivery, The Carrier Capabilities team is responsible for building and maintaining scalable, consistent carrier integrations and defining a clean abstraction layer that enables our customer‑facing API domain teams (Rating, Label, Address, Tracking, Reconciliation) to move faster and with higher reliability.

As Senior Product Manager, Carrier Capabilities, you are responsible for product strategy, execution, and outcomes for Shippo’s carrier integrations. This is a highly technical, high‑impact role operating at the intersection of product, engineering, carrier partnerships, and operations.

You will define what it means for a carrier to be “well‑integrated” at Shippo, execute and improve reusable carrier capability models, and onboard, upgrade, and operate carriers reliably at scale. You will partner closely with engineering leadership, technical program management, solutions architecture, and core API product teams to deliver a clean carrier abstraction that accelerates the entire company.

Shipping & handling responsibilities

Product Strategy & Vision

• Own the product vision and strategy for Carrier Capabilities, aligned to Shippo’s growth, reliability, and cost goals.

• Translate business goals (revenue growth, retention, carrier expansion) into a prioritized carrier capabilities roadmap.

Carrier Capability & Platform Ownership

• Define standardized carrier capabilities (e.g., rating, labeling, tracking, billing, configuration) and how they are represented internally.

• Own product decisions for carrier API abstractions, configuration models, error standards, and quality requirements.

• Review and prioritize new carrier features and API changes, balancing customer value, carrier constraints, and platform health.

Execution & Delivery

• Lead cross‑functional delivery for new carrier integrations, major upgrades, and deprecations in partnership with engineering and technical program management.

• Support incident response and post‑mortems to ensure carrier issues result in durable product improvements.

Quality, Metrics & Insights

• Measure performance indicators for carrier integrations, including quality, reliability, upgrade cadence, and operational cost.

• Build visibility into carrier health, coverage gaps, and capability maturity to inform roadmap and investment decisions.

• Use data, customer feedback, and operational insights to continuously refine priorities.

Cross‑Functional Leadership

• Partner closely with Carrier Partnerships, Carrier Operations, Solutions Architecture, and GTM teams to ensure alignment from contract to production.

• Serve as the primary product counterpart for senior stakeholders on carrier‑related initiatives.

• Influence without authority across multiple product and engineering teams to drive alignment on shared goals.

• Be a simplifier. Your communication is a craft that lets you right-size the message for any audience.

Your shipping requirements

• 4+ years of Product Management experience, with significant experience owning technical platforms or APIs.

• Strong understanding of distributed systems, APIs, and integration patterns.

• Proven ability to lead complex, cross‑team initiatives with high ambiguity and high impact.

• Excellent written and verbal communication skills, able to influence senior technical and non‑technical stakeholders.

Bonus

• Experience with parcel carrier integrations or logistics platforms.

• Background in software engineering or other deeply technical roles.

• Experience scaling internal platforms used by multiple product teams.

What is in the Shippo Package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!

• Take-as-much-as-you-need vacation policy & flexible working hours

• One week-long company wide winter slow down

• 3 Volunteer Days Off (VTOs)

• WFH stipend to set up your home office

• Charity donation match up to $100

• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth

• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Compensation

Our Compensation Shippolicy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $134k to a max $182k annual salary (we tend to anchor our offers at the mid point $158k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The…