Senior Product Manager / AI-Native Product Development

About this role

Opportunity

Our Product team is growing, and we're looking for a Senior Product Manager / AI-Native Product Development to lead one of Method's most important product surfaces: Connect & Integrations. This role will start with deep ownership of our QuickBooks Online sync, APIs, and related integration experiences. Over time, the opportunity is broader: helping Method evolve the systems that connect our CRM to the business-critical tools our customers rely on every day, while expanding our platform to support a more connected, automated, and AI-enabled future. This is a high-impact role for a senior individual contributor who combines strong product fundamentals with a builder orientation — someone who uses AI, prototypes, automations, technical artifacts, and hands-on experimentation to move from idea to customer value faster. We are looking for someone who can clearly articulate how technical investments improve customer trust, activation, retention, support efficiency, and long-term product value. The right person will own outcomes, work closely with engineering, use AI natively, and help model Method's emerging Product Architect function — a hybrid product role that combines customer judgment, systems thinking, technical curiosity, and the ability to work closer to the product surface.

About Method

Method is on a mission to transform how small businesses operate by giving them real control over their customer workflows. Our flagship product, Method CRM is purpose-built for small businesses that have outgrown spreadsheets and generic tools. With deep QuickBooks integration and a powerful no-code customization engine, Method enables users to design workflows that truly fit their unique needs. As a scaling growth company, we're now taking that mission further, leveraging AI to develop intelligent agents that assist users in rapidly building and customizing no-code apps. This innovation is at the heart of our next chapter, and we're looking for people who are excited to build the future of work!

At Method, doing fantastic work is just as important as looking out for each other and our community. From flex hours, benefits and monthly team events to our Method:Gives program, we do our best to support both our employees and community.

The Role

As Senior Product Manager / AI-Native Product Development, Connect & Integrations, you will own the product strategy, roadmap, and outcomes for the systems that connect Method with QuickBooks, APIs, and other business-critical platforms. Your immediate focus will be on our data sync customer experiences that include setup, reliability, visibility, troubleshooting, and trust. You will also help define the broader future of Method's integration strategy, including APIs, ecosystem expansion, partner integrations, and connected workflow opportunities. This is not a traditional roadmap-management PM role. The right person understands that integrations are not just back-end plumbing. They are core to customer trust, workflow continuity, activation, retention, and Method's ability to grow as a connected platform. You will work closely with engineering, design, support, customer success, sales, and product leadership to turn complex technical work into clear customer and business outcomes. You will also help define and model Method's emerging Product Architect function by setting an example for high-agency, technically curious, builder-oriented product work.

What You'll Do

Product Strategy & Roadmap:

- Own the product strategy and roadmap for Method's Connect & Integrations surface.

- Lead product work across QuickBooks Online sync, APIs, integration workflows, and related customer experiences.

- Balance near-term customer needs with long-term platform, reliability, and ecosystem investments.

- Identify opportunities to expand Method's integration ecosystem beyond today's core accounting sync use cases.

- Translate company priorities into clear product bets, sequencing, and measurable outcomes.

- Define and improve metrics related to sync reliability, integration health, activation, support reduction, customer trust, API adoption, and retention.

Communication & Cross-Functional Leadership

- Explain complex technical investments in simple customer and business terms.

- Build alignment with engineering, design, support, success, sales, marketing, and leadership.

- Communicate tradeoffs, risks, decisions, and progress with clarity.

- Help internal teams understand how Connect & Integrations work contributes to activation, retention, customer trust, and long-term platform value.

- Build trust through strong judgment, high ownership, and consistent follow-through.

Technical Product Ownership

- Partner deeply with engineering on sync behaviour, APIs, data movement, edge cases, system contracts, reliability, scalability, and operational tooling.

- Clarify expected system behaviour before implementation begins, especially in complex technical workflows.

- Help the team make strong tradeoff decisions across customer impact, technical risk, support burden, and long-term maintainability.

- Write clear product requirements, technical product briefs, decision documents, and stakeholder updates.

- Ensure technical investments are connected to customer-visible value and business impact.

Customer Understanding & Product Discovery

- Build a deep understanding of how SMB customers experience integrations, sync, errors, setup, troubleshooting, and recovery.

- Use customer interviews, support cases, sales feedback, product analytics, and incident patterns to identify high-value opportunities.

- Work with design to make complex technical workflows understandable and usable for non-technical customers.

- Ensure product decisions are grounded in real customer behaviour, not only internal assumptions.

AI-Native Product Management

- Use AI tools as a natural part of your product management workflow.

- Apply AI to accelerate…