Senior Product Manager

About this role

ABOUT AUROR

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK. Auror is connecting people and intelligence to reduce crime. We’re using technology for good.

Our mission is clear: reduce violent retail crime by 50% in 5 years. It's an ambitious goal - and one we believe is achievable. In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact - whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

THE ROLE

As a Senior Product Manager, you will be responsible for driving the product's growth, strategy, and execution. This includes developing solutions that transform data into meaningful insights while exploring opportunities to safely and responsibly leverage AI, to ensure we continue to deliver customer outcomes through the Auror product that our customers love.

We’re looking for someone who aligns with our philosophy on how to build great products. That is, teams should have a strong understanding of who uses their product, how they use it, and how they feel about it. We believe PMs should be embedded with design and engineering teams, collaborating with cross-functional team members to make sure their product solves the problems they set out to.

AI is becoming part of Auror’s product delivery infrastructure: PRDs and other PM artefacts increasingly serve as inputs to downstream (human and AI) delivery workflows. We’re looking for a Product Manager who is AI-fluent in practice; able to use AI to reduce toil, standardise and quality-check key artefacts, and synthesise always-on customer signal into decision-ready PRDs, while maintaining strong product judgment, customer closeness, and clear guardrails around AI use.

RESPONSIBILITIES

- Customer Focus: Engage with customers and key partners to deeply understand the problem space, pain points, and opportunities for actionable insights. Champion the customer voice throughout the product lifecycle.

- Product Strategy: Collaborate with key stakeholders to align product strategy with our customer needs, company goals, and objectives. Define and own the vision and roadmap for your product streams.

- Product delivery: Play a key role in ensuring we ship high-quality products, at a high cadence, that consistently deliver on customer outcomes, partnering with engineering, design, data, and commercial teams to ensure smooth execution, balancing technical feasibility with delivering customer and business value. Drive go to market activities to ensure adoption of your product in partnership with product marketing and other stakeholders.

- Commercial and Strategic Leadership: Lead strategic decisions to ensure product-market fit, scalability, value delivery and ROI. Understand the commercial impact of your product stream on customers and the business. Observe and respond to changes in the competitive landscape.

- Innovation: Stay abreast of industry trends and emerging technologies, and drive innovation to ensure our products remain cutting-edge and competitive.

- Leverage Data and AI Thoughtfully: Identify opportunities to integrate AI and advanced analytics into the platform in a sensible, safe, and impactful way. Collaborate cross-functionally to drive ethical AI practices.

- Measure and Communicate Success: Define and track key product metrics. Communicate progress, outcomes, and learnings to stakeholders and the wider business.

- Mentorship and coaching: Finding moments and opportunities to level up the team through coaching, and mentoring.

THIS ROLE REPORTS TO CHARDI TAYLOR, DIRECTOR OF PRODUCT MANAGEMENT.

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I’m originally from South Africa, and five years ago, my family and I made the big move to New Zealand – a place we now call home. My career has been focused on product leadership, working across product strategy, development, and coaching teams to deliver real value to customers. I thrive when collaborating with smart, motivated people, tackling complex problems, and building solutions that make a tangible impact in the community.

When I’m not deep in product discussions or at a Product Aotearoa community event, you’ll find me outdoors with my family, exploring New Zealand’s incredible scenery, or running around after my daughter (who keeps me on my toes!). I also enjoy playing games – whether it’s board games, video games, or anything that brings a bit of friendly competition.

REQUIREMENTS

- A proven track record delivering world-class B2B SaaS products to market.

- A strong "customer-centric" mindset in designing roadmaps and building products that meet our customers' current and future needs.

- Not only able to shape a high-level strategic initiative but can also roll up your sleeves to get the job done.

- Experienced using data to drive areas of improvement and product strategy.

- Strong strategic thinker with a proven track record of contributing to and driving product strategy.

- Demonstrate strong commercial acumen with the…