SENIOR PRODUCT MANAGER

About this role

Senior Product Manager — International Remittances Department: Product Direct Supervisor: VP Product Monitored: Executive Leadership / Product Leadership Supervise: Provides product leadership across cross-functional teams and workstreams involving Engineering, Design, Operations, Compliance, Risk, Fraud, Customer Experience, Marketing, Data, and Business. Purpose of the Position: Lead the vision, strategy, development, launch, and evolution of Ualett’s international remittances product, creating a differentiated consumer experience specifically designed around the realities, behaviors, and financial needs of Gig Workers. The Senior Product Manager — International Remittances will own the product journey from customer discovery and value proposition definition through roadmap development, experimentation, launch, measurement, and continuous evolution. The role requires direct, demonstrated experience building or materially transforming international remittance products and the ability to translate deep customer understanding into concrete product decisions. The objective is to develop a remittance experience that earns customer preference through relevant differentiation, not simply by adding features and that improves adoption, frequency of use, retention, engagement, and ease of use while supporting Ualett’s broader expansion and product strategy.
Main Responsibilities: ● Own and continuously evolve the vision and product strategy for Ualett’s international remittances offering, ensuring alignment with customer needs, business strategy, and the company’s broader product expansion. (Ongoing) ● Lead end-to-end product discovery, including customer interviews, behavioral analysis, market research, pain-point identification, journey mapping, and validation of customer needs, with particular focus on Gig Workers, freelancers, and independent contractors. (Ongoing) ● Translate customer insights, data, market signals, and business priorities into a clear product roadmap, prioritized hypotheses, experiments, and product initiatives. (Quarterly / Ongoing) ● Design and continuously improve the end-to-end remittance customer experience, from onboarding and transaction initiation through funding, transfer status, recipient experience, issue resolution, repeat use, and retention. (Ongoing) ● Identify meaningful opportunities for product differentiation that can create preference and motivate users to switch from existing remittance alternatives to Ualett. (Ongoing) ● Define product hypotheses, success criteria, and experimentation plans; partner with Data and Research to validate assumptions and make evidence-based product decisions. (Ongoing) ● Partner closely with Design and Engineering to convert customer problems and product concepts into intuitive, technically feasible, scalable, and high-quality solutions. (Ongoing) ● Lead product planning and launch readiness for new capabilities, corridors, customer journeys, and major product iterations, coordinating cross-functionally to ensure complete operational and customer readiness. (As needed) ● Work closely with Compliance, Risk, Fraud, Operations, Customer Experience, and Business teams to ensure product decisions account for regulatory requirements, controls, operational realities, customer protection, and service quality. (Ongoing)
Originally posted on Himalayas