Senior Product Manager

About this role

The Opportunity
Covid has thrown the world in disarray and it will never be the same again. Enterprises
around the world are looking towards automation of cognitive tasks to help them be
competitive or even survive. Agara has built some of the most forward-looking products that
drive this digital transformation and looped in some of the biggest brands in the world as
early customers.
You have the opportunity to be early members of the go-to-market team, lead it from the
front and shape it as you go along. Being an early member comes with its own benefits – a
wide-open berth to acquire new logos, being on the forefront of truly the next-generation of
technology, industry-standard compensation, a competitive options package and the ability
to work from your location.
This is a rapidly growing market and Agara is solidly positioned to take advantage. You can
have pole position to capitalize on that.
Quick Introduction
Agara is building the AI-led organization of the future where machines undertake swift,
intelligent and interactive conversations with people and create a great experience for all. Its
patented artificial intelligence platform brings together the best of machine learning and
ongoing internal research to create engaging virtual agents to understand, process and
resolve customer issues without human assistance.
Agara works with some of the largest brands in the world helping them offer ever better
experiences to their customers. We are backed by blue-chip investors from the US (Kleiner
Perkins), Europe, Japan and India.
Agara’s product & engineering teams are based in India (Bangalore) and we are now
building our entire go-to-market machinery in the United States.
Longer Introduction
Agara is building the next generation of autonomous Conversational AI experiences over
voice for global enterprises.
Almost 40% of all customer support requests in the US are over voice. This massive volume
is managed by over 3.5m customer support agents located in the US who spend 60% of their
time handling calls. However, the experience with customer support on phone continues to
be abysmal with over 50% customers hanging up before their query is resolved.
Agara intends to turn this situation on its head.
Agara builds virtual voice agents that can field customer calls, ask questions, get
information from company systems and provide resolutions - exactly the way agents do. We
use proprietary machine learning / AI models that excel in understanding intents from
speech, making decisions about the right manner to handle the query and talk the customer
through the resolution.
Agara’s voice bots are highly conversational. They can do all the things that people do - hold
the line if the person is busy, repeat things, understand frustration and change their tone
based on the context. They can also do some things that people cannot - understand all
kinds of accents, respond instantly every single time and instantly handle a rising volume of
calls.
Post Covid Context
While there was a short term disruption as everyone figured out a way to work from home,
Covid-19 has been an overall positive for Agara.
Companies around the world are now looking aggressively at automation solutions for every
part of their business. Customer contact centres, in particular, have suffered due to their
inability to manage process-heavy setups while agents are unavailable or not as productive.
Digital transformation journeys have accelerated dramatically and Agara’s focus on helping
automate their voice conversations is an important component of that journey.
We are doubling down on our go to market efforts across key industries to capitalize on this
key space.
The Company
Agara was founded in the summer of 2017. In the background of this birth was a coming of
age of cutting-edge Deep Learning capabilities and Agara has been part of this wave of
global applied AI companies who are bringing the tech to real-world problems. From the 4
members working out of a tiny coworking space, we are now a 35 strong team and have built
several products, completed several deployments and proven their capability on several
platforms.
Along the way, we have had the support of some great people and companies.
Kleiner Perkins came onboard as an early supporter and led our seed round. We also
were able to sign up Procter & Gamble, the $40bn global giant, as an early customer to
automate their email support.
Over the next couple of years, we had our heads down and solving the thorny problems
facing us over email and voice. In 2019, we released our voice assisted customer support and
on the back of it, raised new funds from Blume Ventures of India and RTP Global of
Europe. By the end of the year, we had released the beta version of our fully autonomous
voice agents.
2020 was a difficult year for everyone but not only did we weather the storm, we came out
on top. The world is moving to greater automation and we see a big role for us. We also were
able to execute a fund-raise despite fully remote discussions (announcement coming soon!).
2021 is our year of expansion. One that you will have a driving role in.
Key People
Abhimanyu is a founder and serves as the CEO. He brings to the table 14 years of
experience in executive roles across multiple industries. In 2010, he founded his first
startup in the travel space which brought about among the first marketplaces in
international travel in India. Since then, he served as VP Product at Stayzilla, a VC backed
Airbnb-clone. He spends 6-8 months on the road and will be working with all sales reps.
Arjun Maheswaran is a founder and serves as the CTO. For the past decade, he has been
living and breathing machine learning. For 5+ years, he worked with Twitter in San
Francisco, first in spam fighting and later with Cortex, their core Deep Learning team. He
has built global-scale, real-time bots to identify, analyse and action upon tweets while
creating and managing complex rules. He has also served stints at Cisco…