Senior Product Manager

About this role

Who We Are
Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”

Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.

Role Overview

The Senior Product Manager plays a critical role in shaping the product vision and strategy for the cloud-based technology platform at Neighborly Software, a platform that is transforming the administration of affordable housing and community development programs. As a Senior Product Manager (SPM), you will own the end-to-end product lifecycle for your areas of the platform — from discovery and definition through launch, adoption, and iteration — with particular focus on the financial operations, and platform scalability capabilities our customers depend on. The role requires strategic thinking, data-driven decision-making, and the ability to influence and align senior leaders and cross-functional partners without direct authority. The SPM drives product roadmaps and collaborates closely with stakeholders to ensure the successful delivery and launch of high-impact products that drive customer satisfaction and business growth and is expected to use AI tools fluently to work faster and think more sharply.

Key Responsibilities:

- Own the end-to-end product lifecycle for assigned areas of the platform — discovery, definition, prioritization, delivery, launch, and post-launch iteration.

- Define the long-term product vision and lead roadmap planning for your areas, ensuring both address customer needs, the competitive landscape, and technological advancements.

- Partner with the Product Lead and senior leadership to align product initiatives with company strategy, and clearly communicate priorities, trade-offs, risks, and progress to executive stakeholders.

- Drive the roadmap for platform workflows — budgeting, disbursements, invoicing, reconciliation, and financial reporting — ensuring accuracy, auditability, and compliance with funder and regulatory requirements.

- Partner with engineering on platform scalability, performance, and integration decisions, so the platform grows with increases in customer volume, data, and program complexity.

- Use AI tools in the day-to-day practice of product management — research synthesis, requirements and documentation drafting, data analysis, competitive scanning, and rapid prototyping — and identify where AI can create durable value for customers within the product.

- Run continuous discovery — regular customer interviews, site visits, and win/loss conversations — and translate what you hear into validated problems, prioritized bets, and measurable customer value.

- Partner with Customer Success to track adoption, engagement drop-off, and at-risk accounts. Translate those signals into platform improvements that reduce churn before it happens.

- Own uptime, latency, and scalability metrics as product outcomes — not just engineering concerns. Define SLAs and work with engineering to hit them.

- Own and optimize cross-module workflows, ensuring customers can execute end-to-end processes seamlessly across the platform without friction, data inconsistencies, or broken handoffs between modules.

- Collaborate with marketing and sales teams to develop go-to-market strategies, positioning, and pricing.

- Drive the successful execution of product development from concept to launch, orchestrating multiple features in flight at once and sequencing dependencies across engineering, design, and go-to-market teams so timelines hold and product quality stays high.

- Analyze product performance metrics and conduct market research to identify new market opportunities and threats.

- Performs other duties as required.

Required Qualifications:

- 5+ years of product management or relevant experience with SaaS products.

- Demonstrated experience running the end-to-end product lifecycle, from discovery and definition through launch and post-launch iteration.

- Strong interest in customer value and interview-based discovery, with hands-on experience talking directly to users and turning qualitative insight into product direction.

- Experience supporting platform scaling — growth in users, data volume, integrations, or functional complexity — and the product decisions that come with it.

- Demonstrated ability to work effectively with senior leaders and executive stakeholders, influencing without authority and communicating clearly across technical and non-technical audiences.

- Working fluency with AI tools and a demonstrated ability to apply them to product work, along with a point of view on where AI creates real value for customers.

- Proven track record of successful product launches, having led innovative products from concept through go-to-market and measured adoption.

- Experience with product analytics — instrumenting products, defining success metrics, and using quantitative data to evaluate performance and guide decisions.

- Demonstrated ability to orchestrate multiple features and initiatives running in parallel, managing dependencies, competing priorities, and shifting timelines across several teams at once.

- Proficiency in product management methodologies, agile practices, and product management tools (e.g., JIRA, Confluence).

Preferred Qualifications:

- Bachelor's degree in business, Engineering, Computer Science or related functions.

- Familiarity with APIs and system integrations, and comfort partnering with engineering on integration-related product decisions.

- Experience in govtech, public sector, affordable housing, community development, or grant management software.

- Experience with financial,…