Senior Product Manager

About this role

Key Responsibilities

Product Strategy & Vision

• Collaborate with cross-functional teams to build and launch new features and enhancements

• Work closely with stakeholders and customers to gather and prioritize product requirements for your L2 use case area.

• Use market research, product usage, and competitive analysis data from the Product Marketing team to identify opportunities for innovation within your L2 use case.

• Align with your Product Lead on product priorities and the use case roadmap.

• Drive strategic thinking, focusing on long-term planning and defining product horizons.

Product Development & Execution

• Prepare for quarterly capacity planning and next-cycle planning sessions.

• Facilitate sprint backlog refinement sessions and follow up on sprint progress, ensuring software quality and requirements are met.

• Process incoming Product Ideas (PIs) and manage product feedback sessions with customers.

• Create product tracking events for new features and analyze user engagement and usage data to identify areas for improvement.

• Conduct continuous product discovery activities, including validating assumptions, testing prototypes, and managing Beta programs.

Collaboration & Communication

• Represent the product team on cross-functional teams, such as marketing, sales, and engineering.

• Build strong relationships with customers and update them on product developments to boost adoption of features and concepts in your area.

• Share subject matter expertise via articles, roadmap calls, or events (e.g., theRev).

• Participate in industry events, conferences, and online forums to stay up-to-date on trends and best practices.

Mentorship & Team Building

• Onboard and mentor new team members, providing guidance to junior product managers through regular meetings.

• Share knowledge and experience with the broader product team through workshops, SALT meetings, and internal communication platforms like AMPED groups.

Subject Matter Expertise

• Become a subject matter expert in your area, using the product to ensure it meets the quality bar and fulfills customer needs.

• Provide feedback to engineering leaders through regular one-on-one meetings.

Key Performance Outcomes

Product Strategy and Execution:

• Successfully deliver impactful product changes, such as launching new features, strategically deprecating outdated ones, and implementing several customer-driven enhancements every six months. These initiatives must be completed within your designated L2 use case area, on time, and within the allocated budget.

• Drive measurable improvements in key product metrics relevant to your L2 use case, such as user adoption, engagement, and conversion rates, by leveraging data insights and customer feedback with a focus on strategic initiatives that align with overall business objectives

• Manage the execution of the product roadmap by clearly defining and achieving key milestones and timelines, ensuring alignment with strategic priorities and stakeholder expectations. Collaborate cross-functionally to identify potential hurdles and adjust plans as needed to maintain progress toward our business goals

• Deliver impactful product roadmap presentations to customers in your area that align with Showpad's overall objectives and customer needs.

Customer Focus and Innovation:

• Conduct at least 5 monthly customer interviews to gather feedback and identify opportunities

• Ensure your roadmap is contributing to resolving most business-critical customer PIs

• Engage with customers to collect feedback / validate solutions

• Integrate customer feedback early and often in the cycle to maximize business impact

• Actively monitor key innovation trends and your competition and think about how they translate to your area

• Dedicate time to experimenting with new ideas

Collaboration and Team Leadership:

• Promote collaboration and knowledge-sharing by actively engaging in team meetings with product and cross-functional teams, both in real-time and asynchronously, to ensure alignment, effective communication, and transparency.

• Mentor and guide junior product managers, helping them develop and strengthen their core skills to foster their professional growth and career progression.

• Effectively represent the product team in cross-functional and senior management meetings, keeping stakeholders informed and aligned on product updates and initiative progress

Metrics and Analysis:

• Regularly track and analyze product performance metrics (e.g., user engagement, feature usage) and provide data-driven insights to inform product decisions.

• Leverage data and market insights during the product planning process to develop compelling candidates for high-impact product features or initiatives

• Collaborate closely with the analytics team to identify key performance indicators (KPIs) and generate actionable insights that drive feature prioritization and optimization within the AMPED cluster, ensuring data-backed decision-making for continuous product improvement.

• Productize data by developing intuitive features that transform user activity and use case metrics into actionable insights

Communication and Visibility:

• Turn new features and improvements into blog posts or other shareable content. Explain how these updates support customer use cases, and provide real-life examples highlighting their added value.

• Assist the product marketing and self-service teams in promoting the customer benefits of the features you are managing.

Required Skills & Experience

• Bachelor's degree in a relevant field such as Business, Marketing, Computer Science, or Engineering.

• Proven experience in product management, with a track record of successfully launching and managing products through the entire development lifecycle, from ideation to launch.

• Strong analytical skills, with the ability to identify, analyze, and use data to evaluate product performance and drive product…