Senior Product Designer

About this role

Senior Product Designer
College Board – Technology – Core Assessment Platform, Onboard
Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.
Type: This is a full-time position.

Please include a portfolio of your work in your application that shows examples of your experience leading design research initiatives, we are unable to consider applications without a portfolio link.

About the Team
The Onboard team designs and builds the experiences that welcome new institutions, educators, and learners to College Board’s digital products and guide them to their first moment of value. Onboarding is where trust is earned: the first setup flow, the first sign-in, the first roster imported, the first assessment scheduled. Our mission is to make those first steps clear, confident, and inclusive—so that every user, regardless of their technical fluency, can get set up quickly and start doing meaningful work.We sit at the intersection of identity, provisioning, and activation, partnering across product domains to turn a complex, multi-tenant setup process into an experience that feels simple and human.

About the Opportunity
As a Senior Product Designer on the Onboard team at College Board, you are a highly skilled, thoughtful, and user-centered practitioner with a passion for designing products and experiences that meet real user needs. You will facilitate product discovery, shape design strategy, and guide onboarding and activation solutions from concept through delivery. As the team's first dedicated designer, you will help lay the foundation for experiences that reach every student and educator.
This role depends on close collaboration between product owners/product managers, aligning on priorities and turning roadmap goals into clear design direction so that onboarding and activation experiences deliver on shared outcomes.

You will work across one or more cross-functional teams and products, helping to connect the dots between research, design, engineering, and company mission. You are confident working independently on features—owning the flows that get institutions provisioned and users to first value—while also seeking feedback and alignment with teammates and design leadership. You are an advocate for users and inclusive design. As a creative problem solver, you identify patterns across large systems and balance the big picture with hands-on execution, bringing clarity to complex setup, permissions, and first-run challenges while staying focused on impact.

Your responsibilities will span early-stage discovery, end-to-end product design, usability testing, accessibility, and the creation of design artifacts that support high-quality implementation. You will also contribute to our design culture through mentorship, continuous learning, and collaborative design practices.
In this role, your responsibilities include:

Product Discovery and Design Strategy (30%)

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Design Thinking. Apply design thinking within complex education ecosystems to deeply understand the needs of new users and administrators, reframe onboarding problems, and drive the creation of intuitive, scalable, and human-centered setup and activation experiences.

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Research. Continuously conduct and synthesize generative, formative, and evaluative research on first-run and onboarding journeys, using methods such as user interviews, usability testing, and surveys.

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Design with Users. Facilitate workshops and co-creation sessions with institutions, educators, and internal operations teams to align on onboarding goals and uncover opportunities.

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Data into Insights. Turn activation funnels, drop-off points, and support-ticket and operational metrics into actionable insights that reduce time-to-value.

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Prioritization. Influence prioritization and roadmapping efforts by connecting user needs with business goals and mission, focusing on the highest-friction moments in the onboarding path.

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User Advocacy. Champion human-centered and inclusive design principles for users who may be encountering our products for the very first time.

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Storytelling. Use strategic storytelling to communicate onboarding vision, value, and direction across stakeholders.

Design Execution and Delivery (40%)

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Product Design. Partner with product and engineering teams on continuous discovery to translate concepts into detailed, production-ready, extensible designs — including user flows, sitemaps, wireframes, prototypes, and high-fidelity UI — for setup, provisioning, and activation experiences.

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Design Systems. Apply and contribute to design systems, ensuring visual and functional consistency across onboarding touchpoints and the products users graduate into.

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Plain Language. Write and test onboarding content, instructions, and error messaging using plain language for clarity and accessibility.

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Testing. Conduct usability tests and A/B tests to validate onboarding design decisions and improve completion and activation rates.

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Accessibility. Perform accessibility audits to ensure onboarding meets inclusive design standards, so no user is blocked at the front door.

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Responsive Design. Design for responsive, mobile-first experiences and mobile apps.

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Artificial Intelligence. Experiment with generative AI tools to support ideation, prototyping, and smart onboarding guidance.

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Tools. Use tools like Figma, Miro, and Dovetail to design and document work.

Collaboration and Communication (20%)

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Collaborate. Collaborate with the Design Council, product managers, engineers, researchers, leadership, identity and platform partners, and other stakeholders throughout the design and development process.

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Ceremonies. Participate in standups, sprint planning, design reviews, design critiques, and QA cycles.

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Specifications. Translate design decisions into…