Senior People Operations Partner

About this role

We are seeking a Senior People Operations Partner to build and scale a best-in-class global People Operations function. This hands-on senior individual contributor will deliver exceptional employee experiences, simplify complex processes, and accelerate our shift toward self-service, automation, and AI-enabled operations. The role combines operational judgment, HR technology expertise, strong cross-functional partnership, and end-to-end ownership of improvement initiatives.
Key Responsibilities
Employee Lifecycle & Service Delivery

• Own onboarding, employee changes, promotions, transfers, leaves and offboarding processes.

• Partner with HR Business Partners, Payroll, Talent Acquisition, Finance, IT and Legal to resolve escalations and deliver accurate, timely service.

• Maintain consistent global processes while accommodating local requirements across the US, Australia, Canada and Poland.

HR Technology, Automation & AI

• Serve as a functional expert in UKG Ready, including workflows, reporting, configuration support, data quality and adoption.

• Identify opportunities to eliminate manual touchpoints, streamline approvals and expand employee and manager self-service.

• Use AI tools to automate manual, repetitive People Operations work such as case triage, document and data processing, employee inquiries and reporting, improving speed, accuracy and the internal customer experience.

• Evaluate, pilot and roll out AI-enabled workflows and assistants, with appropriate data privacy, security and human-review controls, and measure their impact on efficiency and employee experience.

• Translate business needs into scalable system solutions; support testing, implementation, documentation and change management.

Operational Excellence & Employee Experience

• Design and document standard operating procedures, ownership models, service standards and knowledge resources.

• Analyze recurring issues, identify root causes and implement sustainable process improvements.

• Simplify complex People processes into clear guidance and intuitive employee experiences.

Data, Compliance & Insights

• Conduct audits and reconciliations; maintain accurate employee records and appropriate confidentiality controls.

• Support internal and external audits, compliance reviews and reporting.

• Track operational metrics such as completion time, data accuracy, self-service adoption and employee experience.

Projects & Stakeholder Partnership

• Lead cross-functional People Operations projects from discovery to launch, including milestones, risks and stakeholder alignment.

• Influence partners through clear communication and practical recommendations.

• Act as a subject matter expert and mentor to colleagues without direct people-management accountability.

Qualifications
We are seeking a Senior People Operations Partner to build and scale a best-in-class global People Operations function. This hands-on senior individual contributor will deliver exceptional employee experiences, simplify complex processes, and accelerate our shift toward self-service, automation, and AI-enabled operations. The role combines operational judgment, HR technology expertise, strong cross-functional partnership, and end-to-end ownership of improvement initiatives.
Key Responsibilities
Employee Lifecycle & Service Delivery

• Own onboarding, employee changes, promotions, transfers, leaves and offboarding processes.

• Partner with HR Business Partners, Payroll, Talent Acquisition, Finance, IT and Legal to resolve escalations and deliver accurate, timely service.

• Maintain consistent global processes while accommodating local requirements across the US, Australia, Canada and Poland.

HR Technology, Automation & AI

• Serve as a functional expert in UKG Ready, including workflows, reporting, configuration support, data quality and adoption.

• Identify opportunities to eliminate manual touchpoints, streamline approvals and expand employee and manager self-service.

• Use AI tools to automate manual, repetitive People Operations work such as case triage, document and data processing, employee inquiries and reporting, improving speed, accuracy and the internal customer experience.

• Evaluate, pilot and roll out AI-enabled workflows and assistants, with appropriate data privacy, security and human-review controls, and measure their impact on efficiency and employee experience.

• Translate business needs into scalable system solutions; support testing, implementation, documentation and change management.

Operational Excellence & Employee Experience

• Design and document standard operating procedures, ownership models, service standards and knowledge resources.

• Analyze recurring issues, identify root causes and implement sustainable process improvements.

• Simplify complex People processes into clear guidance and intuitive employee experiences.

Data, Compliance & Insights

• Conduct audits and reconciliations; maintain accurate employee records and appropriate confidentiality controls.

• Support internal and external audits, compliance reviews and reporting.

• Track operational metrics such as completion time, data accuracy, self-service adoption and employee experience.

Projects & Stakeholder Partnership

• Lead cross-functional People Operations projects from discovery to launch, including milestones, risks and stakeholder alignment.

• Influence partners through clear communication and practical recommendations.

• Act as a subject matter expert and mentor to colleagues without direct people-management accountability.

All your information will be kept confidential according to EEO guidelines.
Why you'll love working at Nearmap:
We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.
In…