Senior Patient Access Liaison (West)

About this role

Company introduction:

Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to unlocking urgently needed new treatment options in mental health care.

The Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD.

We are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. - Compass Pathways

Job overview:

The Senior Patient Access Liaison (Sr. PAL), Field Patient Access, is responsible for site-level execution of Compass Pathways' patient engagement strategy by supporting REMS certification, strengthening site access readiness, and providing compliant coverage and reimbursement education to healthcare stakeholders. The Sr. PAL serves as a field-based patient access resource who helps sites understand treatment logistics, identify information gaps, address patient access barriers, and support operational readiness across REMS requirements, specialty pharmacy, distribution, and external support processes. In addition, the Sr. PAL strengthens account and stakeholder relationships, collaborates appropriately with matrix team members, maintains disciplined CRM documentation, and upholds non-promotional role boundaries. This role also coaches and mentors PAL colleagues, shares recurring field insights and process-improvement opportunities, and may support regional initiatives or special projects that help translate patient access strategy into patient-centered execution.

Following commercial launch, the Sr. PAL will assume primary responsibility for customer engagement, patient access support, and execution of regional objectives within an assigned territory. Prior to launch, the role will provide specific support across a broader geographic region, partnering with the Regional Director to educate stakeholders and flex to meet evolving launch readiness needs.

Location: Field based in Western U.S. (key cities: Denver, CO, Colorado Springs, CO, Phoenix, AZ, Tucson, AZ, Seattle, WA, Spokane, WA, Los Angeles).

Reports to: Regional Director, Field Patient Access.

Roles and Responsibilities
(include but are not limited to):

• Support REMS certification and enrolment: Educate sites on REMS site certification activities and patient REMS enrolment processes, including applicable operational, requirements

• Enable site access readiness: Support site access workflows following REMS certification, strengthen account and stakeholder relationships, and help ensure operational readiness for therapy delivery while streamlining the patient journey

• Provide reimbursement and access education: Provide compliant and proactive education to site and office personnel regarding coverage, coding, payment, reimbursement, benefit investigations, claims, prior authorizations, appeals, and access processes

• Educate on case management processes: Educate on appropriate case management processes for consented patients, including compliant use of patient healthcare information, benefit investigations, benefit verifications, prior authorizations, appeals, and affordability program navigation

• Support case-level access resolution: Identify, troubleshoot, case-level access barriers through appropriate buy-and-bill, specialty pharmacy, HUB, and other approved support pathways

• Enable treatment logistics understanding: Coordinate patient treatment logistics and scheduling across REMS requirements, HUB, specialty pharmacies, distribution partners, and other external support networks

• Collaborate on cross-functional handoffs: Receive and act upon referrals and handoffs from Sales and Site of Care Account Leads regarding site readiness, account economics discussions, and case-level access challenges

• Coach and mentor PAL colleagues: Coach and mentor Patient Access Liaisons, sharing recurring field insights and process-improvement opportunities with regional and cross-functional partners to help translate patient access strategy into patient-centered execution

• Serve as a regional subject-matter resource: Serve as a regional subject-matter resource and lead special projects or initiatives, providing informed feedback on field execution, processes, tools, and emerging access barriers

• Maintain compliant documentation: Maintain accurate, compliant, and timely documentation of account activities, case interactions, and resolution outcomes within the CRM system to support cross-functional visibility and coordination

• Manage accounts and maintain business plans: Develop, maintain, and execute account-level business plans that reflect site access priorities, stakeholder needs, operational readiness, and patient access opportunities within the assigned geography

• Maintain non-promotional role boundaries: Refrain from engaging in promotional activities, product promotion, or commercial sales discussions

Candidate Profile:

• Experience: Candidate must have a minimum of 5 years of experience in field reimbursement, patient access, and case management within pharmaceutical, biotechnology, specialty healthcare, including required experience navigating a complex healthcare ecosystem

• Industry Knowledge:

• Access & Reimbursement Expertise:…