Senior Partner Program Manager - Global Alliances

About this role

<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are </span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8"> at risk. </span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in </span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8"> cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand </span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8"> at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The Global Alliances Senior Partner Program Manager is a senior individual contributor responsible for executing the global partner program strategy and priorities established by the VP of Global Alliances. This role drives day-to-day operationalization and continuous improvement of Dragos's partner program across all five partner segments: Distributors, Value-Added Resellers (VARs), Original Equipment Manufacturers (OEMs), Global System Integrators (GSIs), and Hyperscaler Marketplace providers.</span><span data-ccp-props="{"335559739":160}"> </span></p> <p><span data-contrast="auto">Working under the direction of the VP of Global Alliances, this individual translates strategic intent into structured workstreams, scalable processes, and measurable outcomes. The role interfaces with virtually every internal function—Sales, Marketing, Legal, Finance, Operations, Product, and Customer Success—to ensure global program consistency and a high-quality partner experience. Externally, this role engages directly with key partners to drive activation, enablement, and collaborative execution.</span><span data-ccp-props="{"335559739":160}"> </span></p> <p><span data-contrast="auto">Success in this role requires strong operational discipline, cross-functional coordination skills, and the ability to manage multiple concurrent workstreams with precision and urgency.</span><span data-ccp-props="{"335559739":200}"> </span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span> <span data-ccp-props="{}"> </span></p> <ul> <li>Execute global partner program framework across all five segments, operationalizing tier structures, benefits, requirements, and incentives while tracking program health metrics.<br><br></li> <li>Drive technical and commercial enablement programs—training, certifications, deal desk processes, and partner-facing resources—ensuring partners can position and sell Dragos solutions effectively.<br><br></li> <li>Assess and improve partner support infrastructure (portal, PRM, help desk) and establish SLAs to ensure responsive, high-quality partner support experience.<br><br></li> <li>Own end-to-end partner onboarding and intake process, streamlining workflows and eliminating bottlenecks to reduce time-to-active across all segments.<br><br></li> <li>Serve as operational owner of partner agreement workflow, coordinating with Legal and Finance to accelerate contract execution and maintain compliance tracking.<br><br></li> <li>Apply consistent program frameworks across Distributors, VARs, OEMs, GSIs, and Hyperscaler Marketplace partners while accommodating segment-specific requirements.<br><br></li> <li>Act as operational liaison between Global Alliances and internal teams (Sales, Marketing, Legal, Finance, Product, Operations, Customer Success), coordinating workstreams and…