Senior Operations Specialist (Onsite - Cairo, Egypt)

About this role

<div class="content-intro"><p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:</p> <p>Approach each client engagement as a <strong>partnership</strong>, create an environment that attracts the <strong>most talented professionals</strong> and allows them to flourish, and regulate <strong>growth</strong> to maintain <strong>excellence</strong> in our service standards.</p></div><p>Decima International is a professional services company that provides project management and control services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors in which we are engaged. To accomplish this, Decima International's founders established a simple yet powerful formula:</p> <p>Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.</p> <p>We are seeking a driven and capable Senior Operations Specialist to support Decima International's business operations across the US and MENA offices. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to manage multiple priorities in a fast-paced consultancy environment.</p> <p>The successful candidate will support day-to-day operations, coordinate activities across regional offices, manage external operational requirements, and contribute to process improvement initiatives that enhance efficiency and compliance across the organization.</p> <h2>RESPONSIBILITIES</h2> <ul> <li>Manage and oversee daily business operations across the US and MENA offices.</li> <li>Ensure smooth coordination and communication between office locations.</li> <li>Streamline operations and document Standard Operating Procedures (SOPs).</li> <li>Identify operational gaps and implement effective solutions to improve efficiency.</li> <li>Address operational issues promptly and escalate risks when necessary.</li> <li>Maintain and manage external requirements, including legal, accounting, state, and regulatory obligations.</li> <li>Ensure compliance with company policies, regulations, and operational standards.</li> <li>Identify and implement process improvements to enhance operational effectiveness.</li> <li>Manage relationships with vendors, suppliers, and external service providers.</li> <li>Support procurement-related activities and vendor coordination.</li> <li>Support budget planning, budget tracking, and cost-control initiatives.</li> <li>Prepare operational reports highlighting key metrics, risks, and improvement opportunities.</li> <li>Collaborate with internal departments to support business objectives and workflow efficiency.</li> <li>Support client-facing operational requirements as needed.</li> <li>Maintain accurate records, documentation, trackers, and follow-up logs.</li> <li>Perform other related duties as required and assigned.</li> </ul> <h3>Required Qualifications</h3> <ul> <li>Bachelor's degree in business administration, Operations Management, or a related field.</li> <li>Strong experience in operations management or business operations.</li> <li>Experience coordinating operations across multiple offices or regions.</li> <li>Strong knowledge of legal, accounting, business operations, and compliance requirements.</li> <li>Experience managing vendors, suppliers, and external service providers.</li> <li>Experience supporting budget planning, tracking, and cost control.</li> <li>Experience preparing operational reports, dashboards, and KPI tracking.</li> <li>Excellent organizational, communication, and problem-solving skills.</li> <li>Strong attention to detail and proactive follow-up.</li> <li>Ability to manage multiple projects and priorities simultaneously.</li> <li>Proficiency in Microsoft Office and Microsoft 365.</li> <li>Experience working in a fast-paced professional services or consultancy environment.</li> </ul> <h3>Preferred Qualifications</h3> <ul> <li>Previous experience in consultancy or professional services operations.</li> <li>Exposure to procurement, compliance, and vendor management functions.</li> <li>Experience working with international or regional teams.</li> <li>Familiarity with operations reporting tools and budget tracking systems.</li> <li>Strong process improvement and workflow optimization experience.</li> <li>Client-facing communication experience.</li> </ul> <h2>POSITION DETAILS</h2> <ul> <li><strong>Location:</strong> Heliopolis, Egypt</li> <li><strong>Work Setting:</strong> Onsite</li> <li><strong>Position:</strong> Senior Operations Specialist</li> <li><strong>Department:</strong> Operations</li> <li><strong>Job Nature:</strong> In House</li> <li><strong>Position Classification:</strong>…