Senior Operations Specialist

About this role

Who We Are

Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction.

Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in.

We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.

The Way We Work

The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice:

• Move with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping.

• Take Ownership: We own outcomes, not just our individual work. We make decisions that move the company forward and follow through.

• Communicate Openly: We communicate directly, seek to understand, and create clarity for others. Honest conversations help us move faster together.

• Build Great Teams: We lead by example, empower others, and create healthy teams where people can do their best work.

• Raise the Bar: We're always improving ourselves. We learn from feedback, consistently challenge ourselves to grow, and focus on the work that matters most.

• Think Long-Term: We design for what's next. We create scalable systems, simplify complexity, and use AI and automation to amplify our impact.

What We’re Looking for

Lighting AI is looking for a Senior Operations Specialist to sit within our centralized Operations Team. The role of the Ops team at Lightning is to enable Lightning to operate with greater velocity, efficiency, connectivity, and context.

There are three motions this role will take:

• Classic operator: you will be asked to drop-in anywhere, understand a problem with both analytical rigor and empathy-driven intuition, and deliver high-impact solutions that unblock growth.

• Project owner: you will build plans, leverage EQ to align cross-functional teams, and drive results with a relentless combination of context sharing, impact tracking, and proactive communication.

• Solutions builder: you will code and build solutions from scratch, drive continuous iteration on those solutions based on real feedback signals, and ensure what you deliver is always future sustainable.

And whether operating, owning, or building, you’re putting AI at the heart of everything – agents, workflows, connections, and automation give your work leverage, speed, and sustainability.

Who You Are:

You are someone who thrives on high-agency and a bit of context to get you going. You are known for your ability to work cross-functionally and build relationships. You are relentlessly determined to get to the root of problems and solve them in sustainable ways. You operate with rock-solid reliability. You’re also low-ego; nothing is beneath you – whatever serves the mission, you’re in.

What You'll Do

• Take end-to-end ownership of projects that unblock company growth. Any team within the Lighting AI organization could be an internal customer for your ability to understand how teams work, identify friction, build practical solutions, and drive adoption.

• Embed and partner with teams across Lightning AI to understand their pain points and translate them into scalable AI-powered internal tools and products.

• Partner with other embedded operators within the company to augment their projects (e.g. PeopleOps, SalesOps,…