Senior Operations Manager - Virtual

About this role

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com .

We are seeking a high-performing Senior Manager of Technology Operations to lead our core infrastructure, automation, and support teams. In this role, you will oversee enterprise file transfer systems, workload automation, print fulfillment, and AWS cloud environments. You will drive operational excellence by managing critical vendor relationships, establishing robust support frameworks, and leading a high-performing team of engineers and analysts.

Please NOTE: Applicants must reside in the United States in one of the 50 States or the District of Columbia in order to be considered for this role.

US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire.

Key Responsibilities

• Lead the strategy, performance, security, and continuous improvement of Managed File Transfer (MFT), Control-M, Control-D, print fulfillment platforms, and associated AWS-hosted infrastructure.

• Ensure high availability and operational excellence through the establishment, monitoring, and reporting of key performance metrics, SLAs, and system health indicators.

• Direct incident management, escalation, disaster recovery, and business continuity programs to minimize risk and ensure service resilience.

• Drive the adoption of AI, AIOps, and automation solutions to enhance monitoring, reduce operational complexity, streamline workflows, and improve service reliability.

• Identify opportunities to leverage Generative AI and intelligent automation to improve technical documentation, knowledge management, support operations, and user experience.

• Serve as a trusted advisor to internal stakeholders and external clients, aligning technology services and operational capabilities with business objectives.

• Lead client onboarding activities and act as the senior escalation point for critical operational issues, ensuring timely resolution and a positive service experience.

• Build and manage strategic relationships with technology and business partners, including vendor selection, contract renewals, licensing, and ongoing performance management.

• Establish and mature 24x7 support capabilities, driving root cause analysis, process improvements, and proactive measures that enhance system stability and reduce recurring issues.

• Lead, coach, and develop a diverse team of engineers, analysts, and technology professionals, fostering an inclusive, collaborative, and high-performing culture.

• Promote continuous learning, accountability, innovation, and cross-functional partnership while supporting career growth and organizational success.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 7+ years of experience in IT operations, with at least 3+ years in a formal people management or leadership role.

• Direct experience managing Control-M (or similar enterprise schedulers), Control-D, and MFT platforms.

• Proven experience managing infrastructure operations within AWS (EC2, S3, IAM, CloudWatch).

• Demonstrated experience with data transmission protocols (SFTP, AS2, HTTPS) and high-volume print fulfillment workflows.

• Proven track record of managing high-severity production incidents

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are…