Senior Operations Manager South+LATAM

About this role

The Senior Operations Manager, South + LATAM is responsible for scaling our operations to make Blacklane the partner of choice for our preferred supply partners across the region.

This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability. The role requires a strong commercial mindset, excellent stakeholder management, and the ability to lead through complexity in a dynamic, fast-paced environment.

YOUR CHALLENGE:

Market Operations & Strategy

• Design and implement strategies for supply partnerships across South + LATAM to ensure guests are served with the best possible quality at an optimized cost level.

• Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability across the region, translating KPIs into clear operational actions.

• Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.

• Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.

• Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.

• Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements.

• Contribute to shaping the broader global supply strategy through regional insights and recommendations.

Process Improvement

• Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.

• Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.

• Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.

• Identify scalable ways of working that improve consistency, responsiveness, and partner experience across the region.

Partner & Market Engagement

• Build and nurture long-term strategic relationships with supply and corporate partners across South + LATAM.

• Present supply capabilities to key external stakeholders and represent Blacklane in partner discussions.

• Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions.

• Act as a senior regional voice for operational priorities, market realities, and opportunities for growth.

Team Development

• Grow, lead, and develop a team managing the chauffeur supply side across the region.

• Build strong analytical and relationship management capabilities within the team.

• Enable clear data storytelling, accountability, and performance ownership across markets.

• Foster a high-performance culture grounded in collaboration, ownership, and continuous improvement.

ABOUT YOU:

• 5+ years of experience in strategy, operations, or a similar role in a fast-paced environment.

• Strong understanding of partnership management and relationship-driven business models.

• Highly analytical, with the ability to interpret supply and demand dynamics and translate data into action.

• Experience managing KPIs, margin performance, and operational roadmaps.

• Excellent interpersonal skills with the ability to build trust quickly with partners and internal stakeholders.

• Strong negotiation skills, with the ability to structure win-win outcomes while protecting commercial performance.

• Comfortable operating in uncertain and rapidly changing market environments.

• Experience leading and developing teams.

• Ability to communicate insights clearly through data storytelling.

• Fluency in English and Spanish is required; additional regional language skills are a strong plus.

• Willingness to travel regularly, approximately 25–40%.

Why this role is exciting

This role sits at the intersection of strategy, commercial ownership, and on-the-ground operations. The person joining will help shape regional supply partnerships, own pricing and margin performance, and work closely with cross-functional teams to drive operational excellence and sustainable growth across South + LATAM.

About Blacklane

Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine…