Senior Operations Manager, 3PL Partnership

About this role

Senior Operations Manager
Full Time
St. Margaret’s, Co.Dublin, K67 P7E5

About the role:

As Senior Operations Manager, you’ll take full ownership of our site and partner closely with our 3PL provider to run a first-class operation. This isn't just about managing processes - it’s about people.

You’ll be the driving force behind a vibrant, high-performing site culture, boosting team engagement while navigating a fast-paced environment. Your ultimate goal? Rallying the team to deliver an efficient, safe, and financially sharp operation.

What you’ll do:

• Shape the Site: Oversee our entire Production facility - including the warehouse and planning functions - with strategic oversight of our 3PL partner managing agency and hourly workforces.

• Cultivate Excellence: Champion a culture of continuous improvement across safety, quality, and cost efficiency within an agile, rapidly scaling operational environment.

• Align & Influence: Hold our 3PL partner to account against clear performance standards, and drive through operational improvements even where that means resetting an unproductive dynamic.

• Own the Numbers: Drive site performance through critical metrics such as efficiency and error-reduction.

• Connect Globally: Collaborate with your peers to establish standardisation, share best practices, and build seamless operational consistency.

• Build the Future: Actively mentor, coach, and develop the team to build a strong talent pipeline and foster clear career progression.

Own the Budget: Maintain full financial oversight of site expenditure, including invoice authorisation, with rigorous attention to detail and sharp numerical skills.

What you’ll bring

• Operations Expertise: Experience managing operations or production within FMCG or a comparable high-volume environment, with a modern, practical approach to lean and continuous improvement, and comfortable applying data and AI tools to solve problems quickly rather than relying on formal improvement programmes.

• 3PL & Vendor Management: Proven experience managing a third-party logistics partner or comparable outsourced operation, holding them to clear performance standards and commercial accountability.

• Data-Driven Performance: Track record of using data to diagnose problems and design process improvements, not simply reporting against existing KPIs.

• Safety First Mindset: A foundational knowledge of health and safety regulations.

• Collaborative Leadership: A team-first mentality with a focus on cross-functional collaboration.

• Adaptability: The ability to thrive and remain agile in a fast-paced, evolving workplace.

We know that skills come from many places - so even if you don’t "tick all the boxes", if you’re excited about this role, we would really like to learn more about you.

What we offer

• 70% off HelloFresh + free shipping

• Company Pension (matched 1:1 contributions up to 5%)

• Health insurance

• Annual Gym membership or Wellness benefit

• Membership to global leading mindfulness App - Headspace

• Free lunch on Thursdays for office team day (DUBLIN OFFICE ONLY, NOT DC)

• Work from home allowance of up to €300

• For every year you are part of the team, you will earn one extra day off to celebrate your anniversary (up to 3 additional days)

If this sounds like a tasty opportunity, we’d be excited to hear from you.