Senior Operations Manager

About this role

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More.

What You’ll Do

1. Operations Leadership

• Lead the day-to-day performance of a functional area (Inbound, Outbound, Inventory) or an entire operational shift, ensuring compliance with safety, productivity, and quality standards.

• Build and manage productivity plans by reviewing forecasts, determining labor requirements, and partnering with other Operations Managers/Industrial Engineers to balance labor.

• Lead and develop a team of 3–7 Supervisors and 50–200+ hourly associates, setting expectations, coaching performance, and building strong leadership layers.

• Participate in interviewing, hiring, training, scheduling, and performance evaluations to support strong operational culture and team development.

• Act as the primary communication and accountability source for your teams, driving clarity, consistency, and corrective action when needed.

• Drive cultural change within the facility, reinforcing best practices in safety, quality, engagement, and productivity.

• Ensure accurate timekeeping and workforce planning for direct reports and assigned teams.

• Address employee concerns, resolve operational problems, and ensure successful day-to-day execution of fulfillment operations.

2. Fulfillment Center Performance & Operational Excellence

• Ensure operational excellence across all warehouse areas, equipment, and systems, maintaining sanitation, maintenance, security, and housekeeping standards.

• Monitor and deliver key performance indicators (KPIs) to ensure operational profitability, throughput, and efficiency.

• Establish operational procedures for incoming/outgoing shipments, material handling, and warehouse inventory accuracy.

• Maintain warehouse physical condition and ensure timely repairs, replacements, and equipment requisitions.

• Coordinate warehousing activities with customer service, sales, and other internal teams to maintain alignment.

• Maintain proper layout of the warehouse, ensuring optimal product placement and material flow.

• Ensure compliance with internal policies, safety standards, and all operational requirements.

3. Industrial Engineering & Process Optimization

• Design, develop, test, and evaluate integrated systems that optimize human workflows, inventory control, logistics, material flow, and overall production processes.

• Analyze statistical data and product specifications to determine standards, quality and reliability objectives, and performance metrics.

• Develop and implement labor utilization standards, cost analysis systems, and process optimization initiatives to drive efficiency.

• Draft and design optimized layouts for equipment, materials, and workspace using engineering tools and modeling software.

• Recommend improvements to personnel utilization, warehouse flow, equipment configuration, and resource optimization.

• Apply statistical and mathematical methods to determine staffing requirements, process standards, and workflow performance.

• Review production schedules and engineering specifications to improve fulfillment center methods and activities.

• Identify and lead continuous improvement initiatives focused on Safety, Quality, and Productivity.

4. Quality Control & Production Coordination

• Coordinate and implement quality control objectives, procedures, and activities to resolve production problems, improve reliability, and reduce costs.

• Direct teams involved in inspection, measurement, and testing to ensure quality control and accuracy.

• Evaluate precision and accuracy of production and testing equipment, implementing corrective action plans where necessary.

• Formulate sampling procedures, develop documentation standards, and ensure consistent reporting of quality and reliability data.

• Regulate and adjust workflow schedules based on operational needs, lead times, and production sequencing.

• Schedule deliveries based on production forecasts, material substitutions, storage requirements, and inventory levels.

• Implement methods and procedures for handling discrepant, defective, or damaged materials while assessing responsibility and cost impact.

What you'll need:

• Bachelor’s degree in Industrial Engineering preferred, or a related field such as Supply Chain Operations, Fulfillment Center Operations, Distribution Center Operations, or Industrial/Systems Engineering.
Equivalent combinations of education and relevant experience will also be considered.

• 6 to 8 years of related experience in fulfillment center operations, supply chain operations, distribution center operations, industrial engineering, or a similar operational/analytical environment.

• Experience with Warehouse Management Systems (WMS) and familiarity with labor management systems, engineered labor standards, or productivity improvement initiatives.

• Lean or Six Sigma certification preferred; ability to apply process improvement methodologies to optimize operations.

• Proficiency with enterprise technology systems, including Advanced Excel, Outlook/Gmail, Project Management Software, WMS platforms, and tools used for process workflow creation or analysis.

• Ability to clearly present complex operational or engineering information to managers, staff, clients, and internal stakeholders.

• Strong analytical and problem-solving skills, including the ability to work with variable operational conditions where limited standardization exists.

• Ability to interpret and work from written, verbal, diagrammatic, and schedule-based instructions, including engineering documentation.

• Proven experience leading teams of 40+ employees,…