Senior Operations Director

About this role

Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Operations Director

Location: Hybrid (Bogotá)

A Little Bit About the Role:

The Operations Director will lead the strategic evolution of operational excellence across regional and global scopes, driving efficiency through the integration of data, technology, AI and automation.

This role requires a seasoned operator with a proven track record in global operations, capacity management, and strategic execution – capable of translating business vision into scalable, intelligent operating models that enhance productivity, profitability, and service delivery.

As part of the Central Global Operations structure, you will operate at the intersection of business, technology, and talent – embedding AI-driven and automated solutions into core processes, while enabling cross-regional alignment and continuous operational innovation.

Reports to: COO and Regional Lead (cross-report)

Direct reports: Associate Operations Manager, Operations Assistant, Resource Operations Manager

What You'll be Doing:

IIG Group Global Capacity & Resource Management

• Define and lead the global operational strategy for capacity and resource management as a critical enterprise capability, aligning talent, technology, and delivery to support business growth, profitability, and scalability across all regions.

• Translate enterprise vision into operational frameworks that enable effective global workforce planning and deployment, ensuring the business can access the right capabilities at the right time, cost, and quality.\

• Establish governance and strategic direction for global resource management, including the evolution of freelance and contingent workforce models, driving consistency, control, and alignment across markets.

• Partner cross-functionally with Technology, Talent, Finance, and Delivery leadership to embed data-driven, automated, and AI-enabled approaches into capacity planning and workforce optimisation.

• Provide C-Suite visibility on strategic priorities, progress, and risk, ensuring informed decision-making at the highest level.

BTG+ Global Operations

• Shape and influence global operational strategy by contributing regional insights, innovation, and scalable solutions to enterprise-wide initiatives.

• Drive cross-regional alignment by identifying, standardising, and scaling best practices that improve efficiency, consistency, and performance across…