Senior Onsite Operations Lead - London

About this role

<div class="content-intro"><p>Hey there! <br>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment.</p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br><br>Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. </p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? </p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br><br>Ready to be part of the experience? </p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p></div><h4><span style="text-decoration: underline;"><strong>About the Role:</strong></span></h4> <p>We are looking for a Senior Onsite Operations Lead to oversee the execution of our most important events on the ground. This role is focused on <strong>operational excellence in live environments</strong>. You will be responsible for ensuring that events run smoothly, teams perform at a high level, and partners feel confident throughout the execution.</p> <p>You will work closely with Strategic Event Managers on complex projects, translating operational plans into flawless on-site execution. This is a hands-on role for someone experienced in live operations who can lead teams, enforce standards, and take control of situations when needed.</p> <h4><span style="text-decoration: underline;"><strong>Key Responsibilities</strong></span></h4> <h5><em><strong>1. Onsite Leadership & Execution:</strong></em></h5> <ul> <li>Lead the onsite execution of medium and large-scale events</li> <li>Act as the main operational reference point during live events</li> <li>Ensure all operations run smoothly, efficiently, and on time</li> </ul> <h5><em><strong>2. Team Management (Onsite Staff):</strong></em></h5> <ul> <li>Coordinate and lead onsite staff (coordinators, temporary staff, suppliers)</li> <li>Ensure roles and responsibilities are clearly understood</li> <li>Proactively identify underperformance and correct it in real time</li> <li>Maintain high standards of professionalism and execution</li> </ul> <h5><strong><em>3. Operational Excellence & Standards:</em></strong></h5> <ul> <li>Ensure processes and tools are correctly applied onsite</li> <li>Detect and fix operational issues immediately</li> <li>Maintain consistency and quality across all event setups</li> </ul> <h5><em><strong>4. Partner Interaction (Onsite):</strong></em></h5> <ul> <li>Act as the main point of contact for partners during event execution</li> <li>Provide confidence, clarity, and quick responses to any situation</li> <li>Represent Fever with professionalism and control</li> </ul> <h5><em><strong>5. Collaboration with Strategic Teams:</strong></em></h5> <ul> <li>Work closely with Strategic Event Managers to understand event design</li> <li>Translate operational plans into real-world execution</li> <li>Provide feedback to improve future setups</li> </ul> <h4><span style="text-decoration: underline;"><strong>What Success Looks Like:</strong></span></h4> <ul> <li>Events run <strong>smoothly without operational friction</strong></li> <li>Onsite teams are <strong>organized, accountable, and performing at a high level</strong></li> <li>Issues are <strong>resolved immediately, without escalation</strong></li> <li>Partners feel <strong>confident and well-managed onsite</strong></li> <li>Execution is <strong>consistent and aligned with defined processes</strong></li> </ul> <h4><span style="text-decoration: underline;"><strong>About You:</strong></span></h4> <h5><em><strong>Experience:</strong></em></h5> <ul> <li>5–10 years of experience in live event operations, hospitality, or similar onsite-heavy roles</li> <li>Proven experience managing teams in real-time environments</li> <li>Strong track record in delivering high-quality execution under pressure</li> </ul> <h5><em><strong>Skills & Mindset:</strong></em></h5> <ul> <li><strong>Execution-focused</strong>: you get things done in real environments</li> <li><strong>Strong presence</strong>: you can lead teams and take control when needed</li> <li><strong>Detail-oriented</strong>: you notice and fix small issues before they…