Senior Network Engineer (L3)

About this role

Required Key Skills

• Expert level knowledge in implementation and maintenance of Cisco Routers and Switches of all series.

• Good knowledge in Cisco IOS

• Good knowledge in implementation and operations support of NAC (Network Access Control)

• Good knowledge in Aruba Clear Pass / Cisco ISE

• Good knowledge in Wireless Network / Access Points / Controllers support and troubleshooting

• Expert level understanding of the OSI or TCP/IP model

• Provide Level-2 technical support and troubleshooting to resolve issues

• CCNP certification

• Hands-on experience with monitoring, network diagnostic, Packet Tracers and network analytics tools

• Good knowledge on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Checkpoint

• Good knowledge on Aruba ClearPass/Cisco ISE, Cisco wireless controllers

• Knowledge on F5 load balancers
Priority Tasks

• Workplace is at customer premises and staff has to follow instituted Workplace securities

• Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem w.r.t Routing and Switching

• Perform configuration change activities

• Provide problem status to the Service Desk and/or update into the ticketing tool according to the Procedures Manual

• Perform day-to-day Network operation for the Network Infra-structure and Network Equipment at the customer premises, including performance monitoring, bandwidth monitoring.

• Work with customer's vendor to perform testing and preventative maintenance according to the schedule provided by the customer for the Network Equipment

• Perform periodic OS upgrade and Patching as and when required.

• 24X5 rotational shift onsite availability and 24X7 standby / remote support availability as and when needed for critical incidents.

• Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem

• Provide proactive incident reports for all Network related problems, faults, events within TWENTY-FOUR (24) hours

• Respond to all fault calls inclusive of emails and other forms of communications for Firewall related issues and problems reported

• Escalate the problem to Vendors Support in timely manner and get the issue resolved within the specified time as agreed with the customer

• Provide multi-vendor equipment support across a wide range of models and types of networking equipment

• Maintain the inventory of certificates and install/update/renew certificates as and when required.

• Perform security activities like hardening/periodic health check/ ID validation and other compliance activities as per IBM security policies and standards.

• Maintain/Update IBM inventory list and compliance related databases or similar Databases.

• Maintain the device inventory list for the client when needed, Maintain the software/firmware for all the devices up to date

• Subscribe to vendor notifications for the managed devices for vulnerabilities and review/validate/apply security patches pro-actively.

• Perform device activation / deactivation as per IBM service activation and deactivation process.

• Maintain the IP address inventory and allocate new IP address when required by business.

• Engage third part vendors to resolve hardware issues and follow up till closure

• Monitor vendor End of Life / End of Support notifications for all In Scope Devices and inform the client.