Senior Network Engineer - CCNA or CCNP (BGC Taguig) | Onsite

About this role

Work Setup: Onsite (BGC Taguig)
Work Schedule: Flexible with mid or night shift schedule

Qualifications:
Bachelors degree in computer science, IT, Engineering, or a related field
At least 4 years of hands on networking experience (i.e. firewalls, routing, and switching)
Expertise with CISCO Devices
Strong leadership skills, a passion for quality, and a demonstrated ability to take ownership and accomplish challenging goals
A customer-service mindset and ability to work in a diverse environment with clients and IT teams globally
Knowledge of IT infrastructure, including networking, telecommunications, and cloud technologies
Experience in Incident Management and managing LAN & WAN networks
Familiarity with Cisco switches, routers, and firewalls
Proficiency in troubleshooting IT setups
Mandatory Certifications (active or has recently expired):
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Must be amenable to working in shifting schedules
Must be able to work onsite at BGC Taguig – US Shifts
Immediate start preferred

Experience in at least 3 of the following:
Cisco ASA
Cisco Firepower
IPS
Routers & Switches
Cisco AnyConnect

Key Responsibilities:
Procurement: Collaborate with stakeholders to gather requirements and initiate procurement, including BOM creation.
Service Transition: Manage technology migrations and upgrades for seamless IT service transitions.
Service Delivery & Support: Assist teams in troubleshooting 2nd-level incidents and service requests, ensuring service compliance.
Availability & Continuity: Perform backups, check redundancies, and monitor capacity to maintain IT service availability.
Service Level Management: Handle escalations, prepare reports, and coordinate with providers to meet SLAs.
Supplier Management: Engage with vendors to resolve escalations and improve support quality.
Security Management: Implement corrective actions based on security alerts to maintain compliance.
Incident & Problem Management: Manage requests, perform root cause analysis, and ensure SLA adherence.
Change & Release Management: Document and execute changes in CMDB and manage release schedules.
Service Improvement: Identify and implement enhancements to boost service delivery and customer satisfaction.
Communication: Provide regular updates on service status, maintenance, and support.
Talent Management: Engage in training and certification to develop technical and soft skills.
Knowledge Management: Develop self-help resources like documentation and FAQs.
IT Asset Management: Collaborate to manage IT assets lifecycle in compliance with policies.
Quality Assurance & Compliance: Ensure adherence to QA processes and address audit feedback.
Business Continuity: Participate in BCMS drills and reporting to comply with continuity plans.
Organizational Initiatives: Support IT infrastructure for departmental and organizational projects.
Benefits:
HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities