Senior Network Engineer - CCNA or CCNP (Alabang) | Onsite

About this role

Work Setup: Onsite (Alabang) Work Schedule: Flexible with mid or night shift schedule Qualifications: Bachelors degree in computer science, IT, Engineering, or a related field At least 4 years hands on networking experience (i.e. firewalls, routing, and switching) Expertise with CISCO Devices Strong leadership skills, a passion for quality, and a demonstrated ability to take ownership and accomplish challenging goals A customer-service mindset and ability to work in a diverse environment with clients and IT teams globally Knowledge of IT infrastructure, including networking, telecommunications, and cloud technologies Experience in Incident Management and managing LAN & WAN networks Familiarity with Cisco switches, routers, and firewalls Proficiency in troubleshooting IT setups Mandatory Certifications (active or has recently expired): Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Must be amenable to working in shifting schedules Must be able to work onsite at Alabang – US Shifts Immediate start preferred

Experience in at least 3 of the following: Cisco ASA Cisco Firepower IPS Routers & Switches Cisco AnyConnect

Key Responsibilities: Procurement: Work with business stakeholders to collect requirements and initiate procurement requests, including raising Bill of Materials (BOM) to the pricing team Service Transition: Implement technology migration and system upgrades as part of the service transition plan to ensure smooth transitions for IT services Service Delivery and Support: Assist teams (Network, Security, VOICE, Server, Systems) with troubleshooting and resolving 2nd-level incidents and service requests, ensuring compliance with service delivery objectives Availability & Continuity: Manage availability and continuity of IT services by performing routine backups, checking redundancy in power/systems/network, and recording capacity data Service Level Management & Reporting: Handle service functional escalations, prepare service reports, and coordinate with service providers to meet SLAs Supplier Management: Work with external vendors and service providers to address escalations and provide feedback to improve vendor support Security Management: Implement corrective actions based on security alerts to maintain information security compliance Incident and Problem Management: Address service requests and incidents, perform root cause analysis (RCA), and ensure that SLA targets are met Change & Release Management: Document and implement changes and updates to the Configuration Management Database (CMDB), manage forward schedule changes, and execute release activities Service Improvement: Identify and implement service improvement plans and actions to enhance service delivery and customer satisfaction Communication: Provide regular updates to users on service delivery, maintenance schedules, and ongoing support Talent Management: Participate in ongoing training and certification programs to enhance technical skills and soft skills for career development Knowledge Management: Contribute to the creation of knowledge management resources like self-help documentation and FAQs IT Asset Management: Work with resource executives to manage and update IT assets throughout their lifecycle, ensuring compliance with asset management policies Quality Assurance & Compliance: Ensure compliance with quality assurance processes and address any audit issues or feedback for continuous improvement Business Continuity: Participate in Business Continuity Management System (BCMS) drills, prepare and submit results to ensure compliance with business continuity plans Organizational Initiatives: Support departmental and organizational initiatives by providing IT infrastructure and collaborating with service owners Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities #TASQCorp