Senior Mortgage Credit Analyst Support - AU (MyCRM)

About this role

ABOUT THE COMPANY:
We're an established finance and mortgage broking business writing residential, commercial and asset finance across a broad lender panel. We're looking for a senior processing and submission specialist to take ownership of our loan files from acceptance through to settlement.

This is a role for someone who has outgrown pure administration. If you already read a file and see the credit risks before the assessor does — and you'd rather fix a deal than forward a decline — we want to talk to you.

ROLE OVERVIEW:
We are seeking a Senior Mortgage Credit Analyst Support to serve as a vital bridge between our 4 brokers and 3 Melbourne-based Credit Analysts. This is not an entry-level admin or basic data-entry job—we need an analytical, proactive processor who can interpret lender policies, assess complex income structures, and deliver audit-ready deal packages ready for high-level credit review.
Key Responsibilities
Deal Preparation & Structuring:

• Collect, audit, and analyze client financial documents using Hello packs and MyCRM.

• Perform serviceability calculations, income shading, HEM benchmark comparisons, and debt-to-income (DTI) analysis.

• Analyze self-employed financials (tax returns, financial statements) and identify allowable add-backs.

• Interpret lender credit policy (e.g., CBA, Macquarie, RedZed) to determine appropriate lender fit and flag decline risks early.
Workflow & CRM Management:

• Maintain complete compliance records (signed consents, fact finds, BID notes).

• Ensure file completeness (aiming for 80%–100% data and document readiness prior to handoff).

• Keep status, notes, and tasks updated in MyCRM so any team member can review a file seamlessly.
Team Collaboration:

• Package and present fully prepared files to onshore Senior Credit Analysts for final review and submission via Apply Online / NextGen.

• Actively communicate policy nuances or missing information directly with brokers and credit staff.
Requirements

• 3+ years in Australian residential loan processing, submissions, or lender credit assessment.

• Strong understanding of serviceability mechanics (buffer rates, HECS/HELP treatment, credit card limit loading, LVR/LMI thresholds).

• Experience with MyCRM (LMG) is highly regarded. Candidates with experience in other Australian mortgage CRMs who demonstrate high technical aptitude and willingness to learn are encouraged to apply.

• Articulate written/verbal English skills with a proactive approach to highlighting potential file issues.

• Ability to work fixed Australian business hours (9:00 AM – 6:00 PM AEST).