Senior Modern Workplace Engineer

About this role

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.

he Senior Engineer is a hands-on modern workplace engineer responsible for building, configuring, and supporting Microsoft 365 and Microsoft Intune solutions with a strong emphasis on endpoint management, identity integration, and Zero Trust-aligned controls. This role executes scoped engineering work, troubleshoots complex issues and escalations, and contributes to operational readiness through documentation and runbooks. The position works under the direction of technical leads/architects (no direct technical leadership responsibilities)

Key Responsibilities:

• Engineering & Escalation Support: Own advanced troubleshooting for Microsoft 365 and Intune issues (enrollment, compliance, app deployment, Conditional Access impact, endpoint security policy conflicts). Perform root cause analysis, document findings, and implement corrective actions under change control.

• Collaboration & Handoffs: Work closely with onshore leads/architects, security, identity, messaging/collaboration, and networking teams to execute assigned work packages. Provide clear status updates, validate dependencies, and ensure smooth handoffs to operations and support teams.

• Project Delivery (Execution Focus): Deliver scoped engineering tasks aligned to project plans (policy implementation, testing, pilot support, remediation, and deployment activities). Track work items, raise risks early, and support cutovers and post-deployment stabilization to meet SLAs and project milestones.

• Microsoft 365 / Intune Configuration: Configure and support Microsoft Intune and core M365 services based on defined standards, including Entra ID integration, Conditional Access configurations,…