Senior Member Services Advocate (Remote)

About this role

<div class="content-intro"><p>Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.</p> <h4><strong>**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information.  You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**</strong></h4></div><p>At Businessolver you have opportunities for individual development through our common language:  <strong><em>Respond Readily.</em></strong><strong><em> Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule.</em> </strong></p> <p>We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.</p> <p><strong>The Gig:</strong></p> <ul> <li>Provides outstanding support to inbound callers regarding <strong>Health Spending Account, COBRA, Retiree or Exchange</strong> inquiries and requests.</li> <li>Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs</li> <li>Answer inbound calls professionally, with high energy and a positive attitude and a little charm.</li> <li>Respond accurately and thoroughly to caller inquiries and document call details accordingly.</li> <li>Ensure compliance in all areas of processing, completing all transactions timely and accurately.</li> <li>Take accountability for the entire process from receipt of work to resolution.</li> <li>The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.</li> <li>Work under general supervision following established procedures.</li> <li style="font-weight: bold;"><strong>Must be available for a full-time shift between 7am and 7pm CT </strong></li> </ul> <p><strong>What You Need to Make the Cut:</strong></p> <ul> <li style="font-weight: bold;"><strong>3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable.</strong> <ul> <li style="font-weight: bold;"><strong>5+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.</strong></li> </ul> </li> <li>Strong customer-centric mindset.</li> <li>Comfort level with technology – we are a technology company! <ul> <li>Ability to diagnose and own technology issues.</li> <li>Embracing new technology as it is integrated into the organization.</li> </ul> </li> <li>Strong people skills to find success in every opportunity.</li> <li>Exceptional phone etiquette and communication skills.</li> <li>Team player mentality, someone who strives for excellence.</li> </ul> <p><em>The pay range for this position is $20.00 to $23.00 dollars per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).  </em></p> <p>Equal Opportunity at Businessolver:</p> <p>Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</p> <p><em>Interested? </em><em>Great, we look forward to reviewing your application.</em></p> <p><strong><em>You will receive an auto-reply confirming that we've received your application, and you will hear from us again after we've reviewed your application and assessed whether or not to move you forward in our recruiting process. </em></strong></p> <p><strong><em>If you do decide to apply, please know that every complete application will be carefully reviewed. Seriously! We know it is a time commitment to prepare an application. We will respect that effort by thoughtfully reviewing every single complete application and we are truly grateful for your interest.</em></strong></p> <p> </p><div class="content-conclusion"><p><em>Other Compensation:  If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here:…