Senior Market Manager, Experiences (12M FTC)

À propos du poste

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><h2><strong>The Community You Will Join</strong></h2> <p>The Experiences Supply team partners with Hosts to develop high-quality, repeatable, and commercially viable experiences aligned with Airbnb's brand. Working cross-functionally, this team fosters human connection in the real world.</p> <h2><strong>The Difference You Will Make</strong></h2> <p>You will own the health, performance, and growth of the Paris Experiences market by managing a portfolio of professional host accounts. You'll build the operational tools, processes, and frameworks needed to surface optimisation opportunities at scale — and drive host success and business growth through deep partnerships and data-informed decisions.</p> <p><em>This role is based in Paris (hybrid, 2-3 days a week in the office), and is not eligible for relocation support.</em></p> <h2><strong>A Typical Day</strong></h2> <h3>Portfolio Management</h3> <ul> <li>Own a portfolio of professional host accounts across the Paris region, serving as their primary point of contact and strategic advisor</li> <li>Run regular business reviews with key partners to monitor performance, align on goals, and identify levers for growth</li> <li>Build scaled strategies that deliver results across both top-tier and long-tail accounts</li> <li>Proactively escalate cross-functional bottlenecks and maintain a deep understanding of partner integrations</li> <li>Educate hosts on major product and policy updates; translate platform changes into actionable guidance</li> </ul> <h3>Ops Tools & Processes</h3> <ul> <li>Design and build operational tools, dashboards, and workflows to monitor portfolio health and flag underperforming accounts</li> <li>Develop repeatable processes for identifying and executing on optimisation opportunities (pricing, quality, content, scheduling)</li> <li>Create frameworks to prioritise interventions based on impact and scale</li> <li>Document and improve standard operating procedures to drive consistency and efficiency across the team</li> </ul> <h3>Quality, Insights & Optimisation</h3> <ul> <li>Use data to identify performance gaps and growth opportunities across your portfolio</li> <li>Audit supply quality in the field; develop and implement improvement plans</li> <li>Become the go-to expert on Paris market dynamics, local trends, and competitive context</li> <li>Partner cross-functionally with Product, Comms, Policy, and Support to resolve systemic issues and drive long-term host and guest success</li> </ul> <h3>Demand & Representation</h3> <ul> <li>Represent Airbnb in external meetings and strategic relationships with professional hosts</li> <li>Attend and represent the brand at industry events and conferences in France and Europe</li> </ul> <h2><strong>Your Expertise</strong></h2> <ul> <li>8+ years of experience in account management, partner success, or market operations</li> <li>Fluency in French (native/bilingual) and English required</li> <li>2+ years in hospitality, travel, or a marketplace business a plus</li> <li>Strong portfolio management skills, with a proven ability to drive growth and optimisation across a book of business</li> <li>Experience building or improving operational processes, dashboards, or workflows to manage performance at scale</li> <li>Excellent communication and presentation skills</li> <li>Strong quantitative skills, with comfort applying data day-to-day to prioritise and act</li> <li>High proficiency with CRM tools (Salesforce a plus); experience with analytics or BI tools</li> <li>Thrives amid changing priorities and deadlines; a cross-functional collaborator who operates at both strategic and tactical levels; a resourceful self-starter</li> <li>Willingness to travel to assigned markets as needed</li> <li>Passion for Airbnb, travel, and the sharing economy</li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>Our Commitment To Inclusion & Belonging:</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;">Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;"><strong><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);">How We'll Take Care of You:</span></strong></span></p> <p><span style="font-size: 16px;">The actual…