Senior Manager, Software Development

About this role

TAKE YOUR CAREER TO NEW HEIGHTS WITH LOOPIO! 🚀✨

We’re looking for a Senior Manager, Software Development who blends deep technical expertise with strong leadership skills to drive the success of our engineering teams across both product and platform domains. This is a hands-on leadership role where you'll guide complex architectural decisions, foster a culture of engineering excellence, and help deliver high-quality, scalable software solutions.

You’ll lead multiple teams and collaborate closely with cross-functional partners—including Product, Design, QA, and Infrastructure—to ensure seamless execution of projects aligned with our business goals. Experience with AI technologies, particularly Large Language Model (LLM)-based applications, is a nice-to-have and considered a valuable addition.

This role requires close collaboration with teams across Canada, the UK, and India. To accommodate the time zone differences, you will be expected to work from 11am - 7:30 pm IST.

💻 WHAT YOU’LL BE DOING

- Leadership & Team Development

- Lead, mentor, and grow a high-performing team of software developers.

- Provide career guidance, support personal development, and drive performance through clear feedback and coaching.

- Champion a culture of ownership, learning, and inclusivity within the team.

- Recruit, onboard, and retain top talent, ensuring a healthy and collaborative engineering culture.

- Technical Direction & Architecture

- Guide architecture and technical design of complex, distributed software systems across both product and platform layers.

- Participate in design and code reviews to uphold standards and best practices.

- Balance immediate deliverables with long-term architectural vision, scalability, and maintainability.
Promote high code quality and maintain a pragmatic approach to technical debt.

- Project Execution & Delivery

- Own the planning, resourcing, and execution of software development projects using Agile/Scrum methodologies.

- Align team objectives with business priorities in collaboration with Product and Design.

- Track delivery progress, address blockers, and proactively manage risks and dependencies.
Drive accountability and continuous delivery of value to customers.

- Process & Quality Improvement

- Implement and evolve engineering processes and workflows to maximize team effectiveness.

- Build a culture of iteration, feedback, testing, and continuous improvement.

- Ensure robust test practices, monitoring, and deployment strategies are in place.

- Lead post-mortem reviews and implement learnings to drive operational excellence.

- Cross-Functional Communication & Influence

- Communicate project status, technical challenges, and decisions across all levels of the organization.

- Translate complex technical concepts for non-technical stakeholders.

- Represent engineering in strategic planning, roadmap discussions, and customer interactions when needed.
Collaborate across teams to build shared understanding and alignment.

- Innovation & Emerging Technologies

- Encourage innovation and experimentation within teams.

- Stay current on industry trends and emerging technologies.

- While not a requirement, familiarity or interest in AI/ML—particularly LLM-based applications—is a bonus and may be leveraged for product innovation.

⚒️ LOOPIO ENGINEERING TECHNOLOGY STACK:

- React

- Elasticsearch

- Node js

- PHP

- Python

- MYSQL

- Flask

- Docker

- Databricks

- Amazon Webservices

- Chef

- Terraform

✨ WHAT YOU’LL BRING TO THE TEAM

- 10+ years of experience in software development, including 2+ years in a team leadership or engineering management role.

- Proven track record of leading technical teams through complex projects with architectural impact.

- Strong knowledge of modern software engineering practices, cloud-native systems, microservices, and scalable infrastructure.

- Hands-on experience working across both product features and platform components.

- Solid understanding of Agile methodologies and experience driving delivery in an iterative environment.

- Excellent communication, collaboration, and conflict-resolution skills.

- Passion for developing people, building strong engineering cultures, and fostering team growth.

- Bachelor's or Master’s degree in Computer Science or equivalent experience.

- Experience in AI/ML or building features that integrate LLM-based technologies

- Background working on large-scale, multi-tenant SaaS platforms.

- Familiarity with tools like AWS, Docker, Terraform, MySQL, Redis, Elasticsearch, and React.

WHERE YOU’LL WORK 📍

- This is a remote-first opportunity with the advantages of working flexibly across India.

- We are HQ’d in Canada, with established hub regions around the world where we hire from. Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇮🇳 India (HQ in Ahmedabad), and 🇬🇧 England (London).

- Our India/UK hub employees work according to the business hours stated in the job description above. This is intentionally designed to enable our global teams to have overlapping hours for collaboration.

- You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday

- We encourage asynchronous collaboration to effectively work as a global #OneTeam!

WHY YOU’LL ❤️ WORKING AT LOOPIO

- Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice…