Senior Manager, Sales Operations

About this role

When our values align, there's no limit to what we can achieve.

At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
About Parexel

Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone, anywhere.
We work with focus, agility, and shared purpose -- moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry-leading innovation, With Heart(R).

About the Role

We are seeking a Senior Manager, Global Commercial Operations and Enablement, to join our team in a remote capacity. As a Senior Manager, Global Commercial Operations and Enablement, you will drive operational excellence and strategic enablement across our global Inside Sales and commercial teams. This role is essential to advancing our commercial effectiveness, supporting business development objectives, and enabling our teams to deliver exceptional client value. You'll serve as the operational and strategic backbone of our Inside Sales organization, partnering with cross-functional teams to design and execute processes, campaigns, and enablement programs that accelerate business growth.
You'll join a fast-paced, growth-oriented environment focused on making a meaningful impact through sales operations optimization, global enablement strategy, and commercial campaign execution. With diverse teams and continuous learning opportunities, the Senior Manager, Global Commercial Operations and Enablement can explore career paths and expand skills across commercial strategy and operations.

Key Responsibilities

• Design, implement, and continuously improve sales operations processes and CRM governance (Salesforce) to ensure data integrity, pipeline visibility, and adoption across the global Inside Sales organization

• Develop and execute a comprehensive global sales enablement strategy that equips Inside Sales and MBD teams with the skills, tools, content, and processes needed to engage effectively with biotech and pharmaceutical clients

• Lead the development and execution of MBD Inside Sales outreach campaigns, including prospecting, nurture, and re-engagement campaigns, utilizing intelligence platforms such as LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook

• Partner with Marketing to align MBD Inside Sales support with corporate events and conferences, coordinating pre-event, on-site, and post-event activities to convert event participation into qualified meetings and pipeline opportunities

• Analyze sales performance data and generate actionable insights using tools such as Power BI and Tableau to support commercial leadership decision-making and drive continuous improvement

• Serve as a primary point of contact for commercial operations and enablement needs, building and maintaining effective working relationships with the Global Head of Inside Sales, regional directors, commercial leadership, and marketing teams

• Design and deliver onboarding and ongoing training programs for Inside Sales and MBD team members, ensuring alignment between enablement content and go-to-market strategy

• Manage and optimize sales enablement platforms (e.g., Highspot) and sales engagement automation tools (e.g., Gong Engage) to support enablement initiatives and campaign execution
Candidate Profile
You'll thrive in this role if you bring:

• Expertise in sales operations, CRM management, and commercial enablement strategy

• Experience designing and executing sales processes, campaigns, and enablement programs that drive measurable business results

• Strong proficiency with Salesforce, sales enablement platforms, and commercial intelligence tools

• Proven ability to collaborate across functions and communicate clearly with senior stakeholders

• Strategic thinking balanced with hands-on execution capability and attention to detail

• Comfort working in a global, matrixed environment with the ability to manage multiple priorities simultaneously

• Understanding of the CRO and life sciences commercial landscape, including biotech and pharmaceutical client segments
Required Qualifications

• Bachelor's degree in Business, Life Sciences, Marketing, Communications, or a related field

• Minimum 6-8 years of experience in sales operations, commercial enablement, or business development within a CRO, life sciences, or related professional services environment

• Demonstrated experience designing and implementing sales operations processes and enablement programs

• Proficiency in Salesforce CRM, including pipeline management, reporting, and administration

• Experience with sales enablement platforms such as Highspot

• Familiarity with commercial intelligence platforms including LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook

• Proficiency in MS Office/365 including Excel, PowerPoint, and Teams

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously

• Effective verbal and written communication skills, including the ability to present to senior stakeholders
Preferred Qualifications

• Master's degree or…