Senior Manager - Revenue Operations and Enablement

About this role

<p></p> <p><strong>Job Description</strong></p> <p><strong>Senior Manager, Revenue Operations & Enablement</strong></p> <p>Location: Kuala Lumpur, Malaysia (APAC & EMEA role)   |   Reports to: VP, Revenue Operations   |   Experience: 5 to 8 years   |   Type: Full time</p> <p><strong>About the Role</strong></p> <p>Anchanto is a global enterprise grade B2B SaaS company. We provide cloud software for brands, retailers, and logistics providers to manage orders, warehouses, inventory, marketplaces, and omnichannel commerce. We operate across 12 countries, support more than 300 enterprise and mid-market customers, and process over 150 million commerce transactions a year.</p> <p>As Anchanto scales toward its next revenue milestone and restructures its go-to-market into a more enterprise-focused model, Revenue Operations has to run with the same reliability, speed, and discipline we expect from our own platforms. This role is the operational backbone of that effort — sitting at the intersection of GTM operations and revenue enablement across Sales, Account Management, Business Development, and Marketing in both APAC and EMEA.</p> <p>Think of this role as the engine that keeps the revenue machine running cleanly. The VP of Revenue Operations owns strategy and cross-functional leadership. The CROs own pipeline performance and sales execution. This role owns the operating system underneath: the data, the processes, the cadences, the systems governance, and the enablement that translates strategy into consistent field execution.</p> <p> </p> <p><strong>Why This Role Exists</strong></p> <p>2026 is a structural transition year for how Anchanto runs its commercial operations. Sales Operations, KAM Operations, and Marketing Operations are consolidating into a single unified function — Revenue Operations — for the first time. This is not a renaming exercise. It is a deliberate move to eliminate the operational silos that slow down GTM execution, create inconsistent data, and leave accountability gaps between functions.</p> <p>Alongside this structural change, Anchanto has introduced OTE-based compensation for its quota-carrying teams across APAC and EMEA in 2026. Accurate, timely, and trustworthy attainment data is now a commercial obligation, not just a reporting preference.</p> <p>The VP of Revenue Operations owns the operating model — the strategy, the architecture, and the cross-functional governance. This role owns execution. Every BAU activity that keeps the revenue engine running — pipeline cadences, CRM governance, NRR visibility, enablement delivery, deal desk support — sits here. The VP sets the direction. This role makes it happen, consistently, at scale, across Sales, Account Management, Business Development, and Marketing in both APAC and EMEA.</p> <p>This is not a role that builds things and hands them over. It is the permanent operational ownership seat for everything the RevOps function delivers day to day.</p> <p> </p> <p><strong>What You Will Own</strong></p> <p>This role owns six areas. The bar is the same throughout: data over anecdote, clear process ownership, and reliable execution for every GTM team member.</p> <ol> <li><strong> Sales Operations</strong> —  Drive governance and optimisation of sales processes, pipeline forecasting, deal velocity, and OTE attainment reporting for APAC and EMEA Sales and BD teams. Own the weekly pipeline forecast cadence with CROs and Sales leads. Ensure deal stage discipline and data integrity in HubSpot.</li> </ol> <p> </p> <ol> <li><strong> Customer Success & KAM Operations</strong> —  Improve existing frameworks for customer retention, NRR growth, and account health using ChurnZero. Own churn risk signal management across the customer base. Work closely with KAM and GSA teams to surface expansion opportunities and renewal risks before they become problems.</li> </ol> <p> </p> <ol> <li><strong> Data & Business Intelligence</strong> —  Enable data-driven decision-making through HubSpot, ChurnZero, and CIP reporting. Deliver integrated GTM performance dashboards for CROs and CFO. Ensure the business can answer where pipeline risk is emerging, which accounts are at churn risk, and where GTM productivity is strong or struggling.</li> </ol> <p> </p> <ol> <li><strong> Deal Desk Support</strong> —  Enable efficient deal reviews, pricing governance, and commercial approvals in coordination with Legal. Own the contracts reference library and approval workflows. Ensure non-standard commercial terms are processed consistently and quickly.</li> </ol> <p> </p> <ol> <li><strong> Enablement & Change Management</strong> —  Own the ENCHANT framework — scenario-based, role-specific playbooks for Sales, KAMs, BDs, and GSAs. Drive adoption of new processes, systems, and operational best practices into field behaviour across APAC and EMEA.</li> </ol> <p> </p> <ol> <li><strong> Stakeholder Management & GTM Alignment</strong> —  Align cross-functional teams on revenue priorities and execution cadences. Own monthly revenue reviews and quarterly GTM productivity sessions. Ensure RevOps is a proactive contributor to GTM design decisions — coverage models, handover processes, and…