Senior Manager Program Management (2)

About this role

Please make sure to apply with your Coupang e-mail address.

Senior Manager, Program Management

What You Will Do

• Manage the end-to-end product onboarding process for the Jiku (international products) line of business in Taiwan.

• Ensure quality of catalog onboarding (images, content, titles, translations).

• Manage SLAs and operational metrics.

• Work with multiple stakeholders: Jiku business team, Jiku product team, catalog product team, and compliance stakeholders (e.g., PCO team).

• Oversee AI-assisted translation quality and prevent escalations.

• Identify problems and fix them proactively.

Basic Qualifications

• People leadership and team management.

• Operational process management.

• Stakeholder management across cross-functional teams.

• Understanding of catalog onboarding (content, images, titles, translation workflows).

• Ability to manage and collaborate with technology/product teams (though not required to be deeply technical).

Preferred Qualifications

• Experience with international product onboarding.

• Familiarity with compliance requirements for international/cross-border products.

• Experience managing AI-assisted workflows or translation quality.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.