Senior Manager of Implementation

About this role

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

What’s the Opportunity

AssetWatch is seeking a Senior Manager of Implementation to lead and scale our growing team of Implementation Managers. As a hands-on leader and builder, you will own the performance and development of your team while shaping the strategy, processes, and culture that define our implementation practice.

This is a role for someone who is energized by building – building teams, building playbooks, and building a world-class experience for our customers. You will report to senior leadership and serve as a key connector across Sales, Product, and Customer Success.

How You Will Contribute

Team Leadership & Development

• Lead, coach, and develop a team of Implementation Managers, fostering a high-performance culture grounded in accountability and growth.

• Set clear performance expectations and KPIs; conduct regular 1:1s, performance reviews, and career development conversations.

• Identify skill gaps and create individual development plans that help each team member grow and advance.

• Recruit and onboard new Implementation Managers as the team scales.

Process & Strategy

• Own and continuously improve the end-to-end implementation playbook: from statement of work through successful subscription conversion.

• Build and iterate on scalable processes, templates, and tooling to drive consistency and efficiency across the team.

• Define and track team-level KPIs including trial conversion rates, time-to-subscription, and customer satisfaction scores.

• Identify systemic blockers to subscription conversion and lead cross-functional initiatives to resolve them.

Customer & Stakeholder Engagement