Senior Manager of Implementation

About this role

<div class="content-intro"><p><span class="TextRun SCXW22569549 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW22569549 BCX0">AssetWatch</span><span class="NormalTextRun SCXW22569549 BCX0"> serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.</span></span><span class="EOP SCXW22569549 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><p><strong><span data-contrast="none">What’s the Opportunity</span></strong><span data-ccp-props="{"335559738":240,"335559739":120}"> </span></p> <p><span data-contrast="none">AssetWatch is seeking a Senior Manager of Implementation to lead and scale our growing team of Implementation Managers. As a hands-on leader and builder, you will own the performance and development of your team while shaping the strategy, processes, and culture that define our implementation practice.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="none">This is a role for someone who is energized by building – building teams, building playbooks, and building a world-class experience for our customers. You will report to senior leadership and serve as a key connector across Sales, Product, and Customer Success.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><strong><span data-contrast="none">How You Will Contribute</span></strong><span data-ccp-props="{"335559738":240,"335559739":120}"> </span></p> <p><strong><span data-contrast="none">Team Leadership & Development</span></strong><span data-ccp-props="{"335559738":160,"335559739":80}"> </span></p> <ul> <li><span data-contrast="none">Lead, coach, and develop a team of Implementation Managers, fostering a high-performance culture grounded in accountability and growth.</span><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></li> <li><span data-contrast="none">Set clear performance expectations and KPIs; conduct regular 1:1s, performance reviews, and career development conversations.</span><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></li> <li><span data-contrast="none">Identify skill gaps and create individual development plans that help each team member grow and advance.</span><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></li> <li><span data-contrast="none">Recruit and onboard new Implementation Managers as the team scales.</span><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></li> </ul> <p><strong><span data-contrast="none">Process & Strategy</span></strong><span data-ccp-props="{"335559738":160,"335559739":80}"> </span></p> <ul> <li><span data-contrast="none">Own and continuously improve the end-to-end implementation playbook: from statement of work through successful subscription conversion.</span><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></li> <li><span data-contrast="none">Build and iterate on scalable processes, templates, and tooling to drive consistency and efficiency across the team.</span><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></li> <li><span data-contrast="none">Define and track team-level KPIs including trial conversion rates, time-to-subscription, and customer satisfaction scores.</span><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></li> <li><span data-contrast="none">Identify systemic blockers to subscription conversion and lead cross-functional initiatives to resolve them.</span><span data-ccp-props="{"335559738":120,"335559739":120}"> </span></li> </ul> <p><strong><span data-contrast="none">Customer & Stakeholder Engagement</span></strong><span…