Senior Manager, CRM, Data & Membership Systems

About this role

The Merchant Risk Council (MRC) is a global nonprofit membership association that connects and supports merchants, solution providers, law enforcement, and industry professionals working to reduce fraud and improve payments and eCommerce outcomes worldwide. MRC is seeking a highly collaborative and technically capable Senior Manager, CRM, Data & Membership Systems to serve as the organization's primary functional owner for CRM, membership systems, and operational data infrastructure. This role plays a critical part in supporting the systems, processes, and data that power MRC's membership, events, education, sponsorship, and operational activities. As a mission-driven association, MRC relies on technology to maximize operational efficiency, improve the member experience, and support sustainable growth. This role is responsible for the administration, optimization, integration, and ongoing evolution of MRC's CRM and membership technology ecosystem, centered around Salesforce and related platforms. The ideal candidate combines strong platform administration expertise with a systems-thinking mindset and enjoys serving as a functional owner of business systems. They understand how data, workflows, and technology platforms work together to support organizational goals and are comfortable balancing strategic planning with hands-on execution. This role partners closely with teams across Membership, Events, Finance, Marketing, Education, and Technology, as well as external vendors and consultants, to deliver practical, scalable solutions that improve business operations and member experiences. Candidates with experience supporting membership associations, nonprofits, chambers of commerce, professional societies, trade associations, or similarly mission-driven organizations will likely find this role particularly rewarding. This role reports to the Director of Technology and Innovation. Key Responsibilities CRM & Membership Systems Administration

Serve as the primary administrator and strategic owner for Salesforce and related membership systems.

Manage user access, security, profiles, permissions, automation, workflows, objects, reports, dashboards, and data quality processes.

Support ongoing enhancements to CRM architecture, operational workflows, and member lifecycle management.

Maintain documentation for systems, processes, automations, integrations, and operational procedures.

Evaluate and recommend improvements to business systems, workflows, and platform usage.

Systems Integration & Data Management

Oversight and collaboration on integrations between Salesforce and connected business platforms, including event systems, marketing platforms, websites, finance systems, learning systems, and member-facing applications, in partnership with the internal owners of those systems.

Partner with internal teams and vendors to improve interoperability and automation between platforms.

Monitor and troubleshoot integration issues, synchronization failures, and workflow bottlenecks across systems.

Support API-based integrations and middleware solutions where applicable.

Help establish and maintain organizational data governance, consistency, and quality standards.

Reporting & Operational Insights

Develop and maintain operational dashboards and reporting to support membership, events, sponsorship, marketing, education, finance, and executive decision-making.

Assist departments with reporting requirements, segmentation, operational analytics, and process optimization.

Translate business requirements into scalable reporting and operational data solutions.

Support leadership with visibility into organizational trends, member engagement, and operational performance metrics.

Cross-Functional Business Operations Support

Collaborate with stakeholders across departments to evaluate operational needs and implement scalable technology solutions.

Partner closely with internal system owners to ensure integration changes, data flows, reporting needs, and process improvements are coordinated across platforms.

Identify opportunities to streamline manual processes through automation and improved system design.

Support testing, deployment, and change management for system updates and new initiatives.

Provide training, guidance, and support to staff users across business systems.

Serve as a bridge between business stakeholders, vendors, and technical resources, helping translate business needs into practical technology solutions and ensuring shared understanding of priorities, tradeoffs, and outcomes.

Vendor & Partner Management

Act as the primary internal owner for relationships with CRM, systems integration, and operational technology vendors and consultants.

Coordinate and prioritize vendor-delivered work, balancing internal execution with outsourced support where appropriate.

Translate business requirements into clear technical scopes of work and implementation plans.

Review vendor recommendations critically and pragmatically, ensuring solutions align with MRC’s operational goals, scalability needs, and budget.

Manage implementation timelines, testing, issue resolution, and delivery quality across external partners.

Maintain a practical, solution-oriented mindset focused on achieving outcomes rather than retaining ownership of every technical task internally.

Identify when work should be handled directly, delegated to vendors, or redesigned entirely for simplicity and sustainability.

Qualifications Required

5+ years of experience administering Salesforce or comparable CRM/business systems.

Experience managing integrations between SaaS business platforms.

Strong understanding of CRM data structures, workflows, reporting, and operational processes.

Excellent analytical, troubleshooting, organizational, and communication skills.

Ability to balance strategic thinking with hands-on execution.

Experience coordinating with external vendors, consultants, or implementation partners.

Strong…