Senior Manager, Account Management

About this role

<p><strong>Position</strong></p> <p>Senior Manager, Account Management (SMB)</p> <p> </p> <p><span data-contrast="none"><span data-ccp-charstyle="normaltextrun"><strong>Company Introduction</strong></span></span></p> <p><span data-contrast="none">About Rocket Now<br><br></span></p> <p>Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)</p> <p> </p> <p>About CP One Japan</p> <p> </p> <p>CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.</p> <p> </p> <p><span data-contrast="auto"><strong>Role Overview </strong></span></p> <p>We are seeking a strategic and results‑driven sales strategy leader to support the next phase of growth for our food delivery business in Japan. This role will play a critical part in shaping how we scale our Small and Medium‑sized Business (SMB) sales organization from Tokyo to nationwide, while supporting a large, multi‑hundred‑person Field Sales team. You will translate complex data into clear insights and practical sales strategies, partnering closely with senior stakeholders and cross‑functional teams. This is a highly visible role that combines strategic thinking, execution excellence, and people leadership in a fast‑growing, dynamic environment.</p> <p> </p> <p><span data-contrast="auto"><strong>What You Will Do</strong></span></p> <ul> <li><span data-contrast="auto"> Develop and refine sales strategies and execution plans for a large‑scale Field Sales organization </span></li> <li>Plan and lead key projects related to merchant acquisition and regional expansion initiatives</li> <li>Analyze market trends and competitive dynamics to generate actionable insights</li> <li>Conduct performance analysis and provide consultative recommendations by merchant, region, and sales channel</li> <li>Prepare, manage, and present project and performance reports to support leadership decision‑making</li> <li>Partner closely with cross‑functional teams (Sales, Marketing, Operations, Product, Finance) to ensure smooth project execution</li> <li>Collect, structure, and analyze large datasets to support strategic and operational decision‑making</li> <li>Manage and lead team members while aligning priorities across a complex stakeholder landscape</li> </ul> <p> </p> <p><span data-contrast="auto"><strong>Basic </strong></span><span data-contrast="auto"><strong>Qualifications</strong></span></p> <ul> <li><span data-contrast="auto"> Fluent‑level proficiency in Japanese</span></li> <li>10+ years of experience in strategic planning, program management, sales operations, sales analysis, or field sales</li> <li>3+ years of people management experience, including leading senior or experienced team members</li> <li>Strong logical thinking and problem‑solving skills with a structured, data‑driven approach</li> <li>High proficiency in MS Office tools (Excel, PowerPoint, etc.), with strong presentation capabilities</li> <li>Proven ability to extract insights from data and translate them into practical business strategies</li> </ul> <p><strong> </strong></p> <p><strong>Preferred Qualifications</strong></p> <ul> <li><span data-contrast="auto"> Business‑level proficiency in English and/or Korean </span></li> <li>Experience working in startup or high‑growth environments</li> <li>Strong sense of ownership with the ability to manage multiple priorities simultaneously</li> <li>Ability to thrive in fast‑paced, evolving organizations with changing business needs</li> <li>Experience working with large sales organizations and senior executive stakeholders</li> </ul> <p><strong> </strong></p> <p><strong>Recruitment Process and Others<span data-ccp-charstyle="normaltextrun"> </span></strong> <br><span…