Senior IT Systems Engineer

About this role

At Perplexity, we're changing how the world finds answers. In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to transform knowledge into action, and behind all of that sits the technology infrastructure that keeps a fast-moving company running.

We're looking for an IT Systems Engineer who wants to do more than keep the lights on. This is an early, high-impact role where you'll build the systems and automations that let our team move even faster. You won't just respond to tickets. You'll figure out how to make them disappear. We give our IT team the same AI tools we build for everyone else, and we expect you to use them.

This role is based in-person at our San Francisco office.

WHAT YOU’LL DO:

- Use Perplexity's own Computer product to build AI automations, custom skills, and IT workflows that take repetitive work off your plate

- Work with agentic IT ticketing, building workflows that resolve common requests automatically

- Help stand up new office buildouts as we grow

- Procure, maintain, and administer computers along with office and audio/video technology

- Manage and optimize corporate software systems

- Own and improve our Mobile Device Management (MDM) setup

- Roll out and enforce strong security policies

- Automate the provisioning and management of user accounts and permissions

- Deliver fast, effective support and untangle the hard problems

- Lead IT projects across endpoint management, security, and infrastructure

- Train and support staff on IT systems, in person and remotely

QUALIFICATIONS:

- 5+ years of hands-on IT systems engineering experience

- Strong skills in macOS and Google Workspace

- Sharp troubleshooting instincts across MDM, Okta, and networking

- Hands-on expertise administering and automating Okta, including HRIS integrations and end‑to‑end user lifecycle automation using Okta Workflows; scripting experience with Bash or Python is highly preferred

- A solid grasp of cybersecurity fundamentals, including IAM, least privilege, encryption, and antivirus

- Experience running a ticketing system, including ITIL Problem Management and SLAs

- A track record of leading IT projects from upgrade to rollout with minimum supervision

- Clear communication and a genuine interest in automating away busywork