Senior IT Support Engineer (Aartselaar)

Over deze functie

Computacenter Belgium is looking for a SENIOR IT Support Engineer at one of our clients in Aartselaar

As a Senior IT Support Engineer, you will provide high-quality onsite technical support at a key customer location, working within an international EMEA team. Acting as a trusted IT expert, you will support end-users via a TechBar model, resolving technical issues, delivering break/fix services, and ensuring an exceptional customer experience.

You will combine strong technical expertise with excellent communication skills, supporting users both in-person and via virtual channels (e.g. MS Teams).

**What you’ll do**

* Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support * Deliver Level 2 support, including hardware, system software, and workplace troubleshooting * Manage and coordinate vendor support for server and hardware issues * Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs * Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding * Maintain spares inventory to meet agreed service levels * Support executive meetings, boardrooms, and events (AV setup & troubleshooting) * Analyse incident trends and proactively recommend improvements * Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency * Maintain and update process documentation and procedures * Drive continuous service improvement initiatives

**What we Offer**

* Work in a customer-facing, high-impact environment * Be part of a collaborative international IT team * Opportunity to drive service improvements and innovation * Exposure to modern workplace technologies